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    Program/ Delivery Manager - Wrocław, Polska - ITL Poland

    ITL Poland
    ITL Poland Wrocław, Polska

    1 tydzień temu

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    Opis
    Job Description
    :
    Becoming One-Infosys face to your customer by managing services belonging to multiple Infosys internal service lines.

    You will be supported in your endeavor by an A Team comprising of handpicked experts and leaders from the globally available Infosys talent pool.

    As a true leader of the team, you will be responsible for the career aspirations, performance management and training needs of the people who will work in your teams.

    Your team will expect you to be a hands on manager, completely approachable for them to understand their constraints and concerns and ready to act as a facilitator to remove the hurdles and impel them towards a higher level of performance.

    As the one face to the customer, you will take along various service lines, giving guidance to the relevant delivery heads on the staffing needs, commercials, availabilities and the interests of the service lines even as you try to build synergies amongst them to craft efficient, lean and quality solutions for your customers.


    Required:
    An Infosys Program Manager typically has a wide range of responsibilities, which can include:

    • Building trust and maintain long-term relationships with clients, helps the client to identify/define needs and manages client/business expectations
    • Develop business continuity plans and conduct business performance reviews across operational metrics with internal stakeholders to solve problems and provide actionable insights
    • Ensuring that the system issues are in accordance with the agreed SLAs stated in the contract
    • Delivering project/program KPIs such as Cost, Quality, Business Impact, CSAT impact
    • Manage project/program risks, create risk mitigation plans and setup governance to keep projects on track
    • Driving Pre-sales, RFP/RFI/proposal building, client presentations, customer workshops
    • Work with other leaders/peers across all demographics to achieve common goals

    Resource Management:
    ability to attract talent, create a solid team, ensure proper utilization, demand fulfillment, handle resources issues & concern, identify training needs, groom resources to build winning team

    • Building teams across multiple areas of SAP including SAP – Basis and Infra, Supply chain, Finance, Technical ABAP
    • Incubate and grow S4 HANA
    • Building roadmaps for transformations for your customers,
    • Organizing assessments, due diligences, transformation workshops
    • Establishing business case for the transformation initiatives
    • Establishing methods, cooperation models, new ways of working (e.g. Agile)
    • Driving engagement directly with the business on the customer side
    • Realizing business blueprints, Proof of Concepts, transformation plans, change management and learning plans
    • Delivering minimum viable products, templates, complete products and pilots
    • Getting buy-ins and acceptance from the business on your delivered products
    • Defining rollout strategies and partnering your customers with a rapid deployment approach
    • Driving change in your programs by rapidly moving towards flexible, modular architectures and DevOps
    • Building strategic relationship with partners and product organizations like SAP, Microsoft etc.
    in delivering joint synergy and value to your customersPreferred:


    • Experience in working with location business managers as well as in-depth knowledge of business processes, roadmap definitions, fit-gap analysis and change management.
    • Natural talent in the art of people management including team building and driving grounds-up innovation.
    • Experience in the area of proposal management, pre-sales and driving a sales pitch.
    • Good analytical and logical problem-solving skills combined with the talent to quickly grasp new tasks.
    • Excellent communication and documentation skills.
    • Knowledge / certification of S4 Hana and Scrum Master / Agile Coach can be additional benefits that you bring with you.
    • PMP or comparable certification

    Personal:
    Besides the professional qualifications of the candidate, we place great importance in addition to various forms of personality profile


    These include:

    • High analytical skills
    • A high degree of initiative and flexibility
    • High customer orientation
    • High quality awareness
    • Excellent verbal and written communication skillsWhy InfosysInfosys is a global leader in consulting, technology and outsourcing solutions. We enable clients, in more than 50 countries, to stay a step ahead of emerging business trends and outperform the competition. We help them transform and thrive in a changing world by co-creating breakthrough solutions that combine strategic insights and execution excellence.

    Visit to see how Infosys (NYSE:
    INFY), with US$8.25 billion in annual revenues and ,+ employees, is Building Tomorrow's Enterprise today.
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