Customer Care Representative - Poland

Tylko dla zarejestrowanych użytkowników Poland, Polska

1 tydzień temu

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Job summary

Works in line with EMEA Customer Care teams to support achievement of sales growth to plan an increase Customer Satisfaction for Polish customers. Focus on customer support mainly order and returns management, problem solving, complaint handling.

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Responsibilities

  • Order management – Perform different transactions in SAP: order booking, price & availability, billing etc.
  • Invoices and credit memos – Create and send documents to customers manually and using special IT platform.
  • Logistics - Monitor the complete delivery processes (e.g. Distribution Center and/or carrier) and arrange special deliveries on request for the Polish market.

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