ServiceNow ITSM Functional Consultant - Wrocław, Dolnośląskie
12 godzin temu
Opis pracy
KPMG
ServiceNow Practice
provides professional services for most demanding projects in Poland, Europe and globally.
Now we are seeking a ServiceNow ITSM Functional Consultant to support Business Analysts and process teams by providing practical platform knowledge across core ITSM modules.
Location: Wrocław
Region: dolnośląskie
Job Description
- Provide hands-on functional expertise across core ITSM modules to support BAs and process teams with platform-aligned solutions
- Advise on ServiceNow best practices and feasibility: out-of-the-box patterns vs configuration, impacts to processes/data, dependencies and risks
- Configure and optimise ITSM capabilities (as applicable): Incident, Request, Problem, Change, Knowledge, Service Catalog, SLAs/OLAs
- Support testing activities: functional testing, UAT support, defect triage, configuration validation and post-release stabilization
- Ensure alignment with governance and control expectations: role-based access, audit trails, segregation of duties, controlled change practices
Requirements
- Strong functional expertise in ServiceNow ITSM configuration and operations (forms, workflows/flows, catalog, SLAs, reporting basics).
- Ability to translate process requirements into platform functionality and explain constraints/trade-offs.
- Experience working with regulated control environments (auditability, access controls, traceability).
- Nice-to-have: understanding of CMDB touchpoints within ITSM (CI usage in incidents/changes) and integration basics (Import Sets/APIs).
- Excellent written and oral communication skills in English
- Willingness to work in Saudi Arabia for a period of 4 months
We offer
- Work in an interdisciplinary and international environment
- Participation in interesting projects for local and foreign clients in the field of IT consulting
- Favourable conditions for professional development participation in specialized trainings
- Access to new technologies
- Gain and develop unique industry skills valued in the market
- Work in a harmonious team, among high-class professionals
- The opportunity to grow in a friendly and self-motivated team
- Attractive remuneration
remote/hybrid
Apply
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