Product Support Specialist With Italian And English - Kraków, Polska - Hcl Poland

Opis

About-project : As a Product Support Specialist, you will be responsible for autonomously handling customer queries, end-to-end order management, maintenance and collaborating with different department.

As an individual contributor, you will be working for Italian speaking customers.

responsibilities :
Managing Order efficiently for faster fulfillment Answering customers queries relater to order or general enquiries over the phone call Managing mailbox efficiently to ensure response to customers within SLA Providing support to Department/Team's Leader in ensuring operational efficiency Building partnerships with process owners within and external to the European Customer & Sales Support Department so that business initiatives are aligned, solutions are optimized and implementation achieves desired outcomes Preparing and delivering reports, recommendations or alternatives for improving processes Providing regular updates of progress to process owners/Customers to ensure an ongoing partnership Keeping up to date standard operating procedures documentation for CSS operations Adheres to and follows Client policies and procedures and applies function related SOX requirements and use tools such as Agile and Oracle requirements-expected : Italian+ English language fluency Bachelor's degree Experience in Customer Service/ Product Support Demonstrates excellent judgment and decision making skills Strong verbal communication and listening skills Demonstrated time management and priority setting skills Ability to simultaneously handle multiple priorities Proactively approaches responsibilities offered : Private medical care Multi Sport Card Subsidy for glasses Subsidy to language courses Christmas and holiday bonuses Life insurance Benefit platform Courses & clear career path in a growing multinational organization benefits : sharing the costs of sports activities private medical care sharing the costs of foreign language classes life insurance remote work opportunities