- Partner with global and regional customer experience and e-commerce teams to translate business strategies into technology solutions
- Define global customer service and e-commerce priorities, taking into account regional and global priorities
- Write, elaborate, and define agile Stories
- Govern the Sprint cadence and process, and work with the team to ensure on-time and high quality Sprint and project releases
- Hands-on delivery management of large and technically complex initiatives website expansions to new regions, systems integrations, new features) that will grow HARMAN's e-commerce and customer experience reach
- Coordinate and run typical Scrum/Agile ceremonies with the development team
- Manage documentation of technical solutions in Confluence to educate business users on the use of new functionality
- Evaluate and compare technologies in the Ecomm and CX space to make the best recommendations for Harman's roadmap
- Work with QA engineers to create and ensure the execution of test plans during QA and UAT phases
- Create and review documentation including checklists and test cases, prioritize and estimate them
- Triage and perform initial troubleshooting of issues that are raised by e-commerce and customer service teams
- Minimum 5 years of project management or business analysis experience in a complex IT systems environment
- Minimum 3 years of experience in utilizing an Agile/Scrum methodologies to iteratively improve online software
- Minimum 3 years of experience administrating e-commerce platforms at scale such as Salesforce Commerce Cloud, Magento, or Hybris
- Experience working with OMS, ERP, and related systems
- Experience working with globally distributed teams
- Ability to troubleshoot within various applications
- Strong ability to plan for data integrations between various IT systems
- Understanding of various software team management techniques
- Experience in working closely with an agile development team
- Solid analytical, problem resolution, and client relationship skills
- Strong written and verbal communication skills
- Excellent time management & organizational skills with keen attention to detail
- Bachelor's degree in Computer Science or related degree
- Agile or Scrum methodology training
- Experience working with SAP ERP
- Strong experience with Salesforce Service Cloud or other Salesforce applications
- Work in an international project team
- Training on the job and technical trainings
- Further development opportunity
- A great package of additional benefits such as:flexible working time,private healthcare (LuxMed),Mybenefit cafeteria,employee discounts on HARMAN products (JBL),game room,additional days off,and much more...
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Senior Functional Systems Architect - Łódź, Polska - HARMAN International
Opis
A Career at HARMAN
As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you'll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.
About the Role:
In this role, Functional architect will work as part of the team responsible coordinating and managing the delivery of customer experience and e-commerce initiatives from proposal and requirement gathering to implementation while utilizing agile methodologies. The candidate will have strong business analysis, technical documentation, and application design skills. A successful candidate must have experience defining business processes in customer service and e-commerce, marketing, or sales applications. S/he will work with and across various teams, communicating business requirements and coordinating priorities across global and regional business teams. The candidate will participate in all aspects of the development lifecycle – strategy, requirement definition, development, testing, deployment, and ongoing support.
What You Will Do:
What You Need:
What is Nice to Have:
What We Offer:
HARMAN is an Equal Opportunity /Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race,color, religion, sex, sexual orientation, gender identity, national origin,disability or Protected Veterans status. HARMAN offers a great work environment, challenging career opportunities, professional training and competitive compensation. (
