- Become well-versed in Customer Experience Strategy, Contact Centres and Value Engineering.
- Support, maintain and continuously improve Value Consulting Assets both analytical and supporting content.
- Work with the global Value Consulting Team to aid and enable the adoption of new business and Value tooling processes.
- Investigate market/industry data to develop compelling content themes/topics for customer presentations and potential Value valuation innovations.
- Assist in the authoring of content (e.g. white papers) focused on customer experience and industry trends
- Ad-hoc analyses as required by the Value Consulting team and as identified for innovation and standardisation.
- Own value calculation tools, their maintenance, and improvement and identify possible innovations, and development of new tooling.
- Support and enable the Sales Organisation on Value Calculation tools and associated content.
- Learn and grasp new concepts in a fast-paced environment
- Process and operational thinking: you can tackle a problem independently and quickly iterate to a solution, and then also document it in a way that's easy to understand for all audiences.
- Strong analytical skills: Ability and desire to analyse, prioritise, and solve business problems
- Communication and stakeholder management: Effective, clear, and concise communication skills, verbal and written with the ability to handle multiple requests from dynamic partners
- Attention to detail: Detail-oriented with a knack for organisation and process improvement
- Positive Attitude: Positive attitude and growth mindset; comfortable and flexible working in a fast-paced environment with experience in customer service, patience, and resourcefulness
- Understanding of the metrics that drive contact centre performance, the factors that influence them, and the implications of their change and ability to interpret, analyse calculate
- Desirable extra language skills: French, Spanish, German, Italian
-
It Product Owner
1 tydzień temu
Euroclear Kraków, Polska W pełnym wymiarze godzinTechnologies-expected : BPMN UML about-project : A Senior IT Business Analyst at Euroclear within the GBS team, will work collaboratively with business / IT colleagues to capture their requirements and clearly articulate them using Features and User Stories, with appropriate Acce ...
-
Bi Developer/analyst @
2 dni temu
Openx Kraków, Polska W pełnym wymiarze godzinOpen X is looking for a BI Developer with a very strong analytical mindset who will reshape the way the company uses data and will generate insights to meet department-level and company-level OKRs and KPIs. · You will work with a federated team of Analysts, Data Engineers, and Da ...
-
net Developer For Mobile
1 dzień temu
Stonex Financial Ltd Sp. Z O.o. Oddział W Polsce Kraków, Polska W pełnym wymiarze godzinTechnologies-expected :. · NET C# Android i OS about-project : We're looking for YOU: A mobile developer with a good understanding of. · NET and C#, experienced with the full cycle of a software project: conception, development, deployment, and the continuous improvement stage. · ...
-
Workforce Project Analyst
5 dni temu
Brown Brothers Harriman Kraków, Polska W pełnym wymiarze godzinAt BBH we value diverse backgrounds, so if your experience looks a little different from what we've outlined and you think you can bring value to the role, we will still welcome your application · What You Can Expect At BBH: · If you join BBH you will find a collaborative enviro ...
-
Security Administration Analyst
4 dni temu
Brown Brothers Harriman Kraków, PolskaExpected, Active Directory, Service-nowYour responsibilities, Security Administration:, · • Perform first level ISM user system access requests with a 95% in 48 Hours Service Level Agreement,, · • Administer user systems and data entitlements across multiple platforms and appli ...
-
ServiceNow Business Analyst
4 dni temu
KPMG -, Kraków, Polska W pełnym wymiarze godzinWe are seeking a dynamic and experienced ServiceNow Business Analyst to be a key member of the ServiceNow project delivery team. · Working at KPMG, gives you the opportunity to cooperate with international teams to analyze business needs, identify problems, and propose solutions ...
-
Lead Ux Designer
4 dni temu
Hsbc Service Delivery Kraków, Polska W pełnym wymiarze godzinTechnologies-expected : Android i OS about-project : The Lending Value Stream designs & builds digital features for millions of retail banking customers around the world, allowing them to get access to credit to pursue their financial goals. · We're a team of product managers, de ...
-
Senior Data Engineer Analyst
2 dni temu
Sunscrapers Tadeusza Czackiego /, Warszawa, Polska W pełnym wymiarze godzinAre you ready to take on the challenge? · We're looking for a Senior Data Engineer/Analyst to join our team in Warsaw or remotely. · Advance your career with Sunscrapers, a leading force in software development, now expanding its presence in a data-centric environment. Join us in ...
-
Rpa Business Analyst
1 tydzień temu
Amer Sports Global Business Services Kraków, Polska W pełnym wymiarze godzinTechnologies-expected : RPA VBA technologies-optional : SAP about-project : Amer Sports Global Business Services is seeking an RPA BUSINESS ANALYST who as a member of an RPA and Tools team will have the opportunity to coordinate of implementation of different automation projects ...
-
Business Analyst, hybrid, Officer
6 dni temu
State Street Krakow, Polska OTHERYour new team · State Street's Analytics platform is a web based application providing a full suite of analytics, which give clients insight into the risks and performance of their investment portfolios. Supporting all asset classes, the platform computes analytics such as: stres ...
-
Senior Product Analyst
3 dni temu
Brown Brothers Harriman Kraków, Polska W pełnym wymiarze godzinAt BBH we value diverse backgrounds, so if your experience looks a little different from what we've outlined and you think you can bring value to the role, we will still welcome your application · What You Can Expect At BBH: · If you join BBH you will find a collaborative enviro ...
-
Security Analyst
1 tydzień temu
Brown Brothers Harriman Kraków, Polska W pełnym wymiarze godzinAt BBH we value diverse backgrounds, so if your experience looks a little different from what we've outlined and you think you can bring value to the role, we will still welcome your application · What You Can Expect At BBH: · If you join BBH you will find a collaborative enviro ...
-
Change Management Lead Business Analyst
4 dni temu
Brown Brothers Harriman Kraków, Polska W pełnym wymiarze godzinAt BBH we value diverse backgrounds, so if your experience looks a little different from what we've outlined and you think you can bring value to the role, we will still welcome your application · What You Can Expect At BBH: · If you join BBH you will find a collaborative enviro ...
-
Change Management Lead Business Analyst
3 dni temu
Brown Brothers Harriman Kraków, Polska W pełnym wymiarze godzinAt BBH we value diverse backgrounds, so if your experience looks a little different from what we've outlined and you think you can bring value to the role, we will still welcome your application · What You Can Expect At BBH: · If you join BBH you will find a collaborative enviro ...
-
ETF Business Analyst
1 dzień temu
Brown Brothers Harriman Kraków, Polska W pełnym wymiarze godzinAt BBH we value diverse backgrounds, so if your experience looks a little different from what we've outlined and you think you can bring value to the role, we will still welcome your application · What You Can Expect At BBH: · If you join BBH you will find a collaborative environ ...
-
Lead Analyst
3 dni temu
Dotcommunity Kraków, Polska W pełnym wymiarze godzinJoin one of the world's largest banking and financial services organizations Our Client's global businesses serve more than 40 million customers and operate in more than 60 countries and territories. · About the project: Join the Cybersecurity Monitoring and Threat Detection Team ...
-
Senior QA Automation Engineer I Charles River Development
1 tydzień temu
State Street Krakow, Polska OTHERWho we are looking for · In this role, you will work as a member of a Scrum team to assist in executing the overall quality plan for one of Charles River's products. Provide support and assistance to customers, team members, and other teams within Charles River. · Why this role i ...
-
Manager - Web Analytics
6 dni temu
Link Group -, Kraków, Polska W pełnym wymiarze godzinWe're seeking a Web Analytics Supervisor to join us. Reporting to the Global CX and Digital Intelligence Director, you'll lead a team focused on enhancing our brands' online presence and customer experience. Your role involves collaborating with various departments to leverage da ...
-
Data Analyst
5 dni temu
Ocado Group Kraków, Polska W pełnym wymiarze godzinData Analyst - Logistics & Supply Chain · About Us: · Ocado Technology is putting the world's retailers online using the cloud, robotics, Al, and lot. We develop the innovative software and systems that power , the world's largest online-only grocery retailer as well as the glo ...
-
Data Engineer
1 tydzień temu
Mindbox S.a. Kraków, Polska W pełnym wymiarze godzinTechnologies-expected : Apache Hadoop Scala Apache Spark YARN Hive SQL Spark Git Git Hub Ansible technologies-optional : Scala Python Java Unix Linux Jenkins about-project : Are you enthusiastic about leveraging the power of data to drive business solutions? Do you thrive in an e ...
Value Analyst - Kraków, Polska - Zendesk
Opis
Job Description
Zendesk is looking for a detail-oriented problem solver, data-driven, who has excellent analytical skills to join our Customer Engagement organisation in the role of Value Analyst.
The Value Analyst is responsible for supporting and enabling the Value Consulting team by owning and further developing existing key Value Calculation tools, and creating new content, methodologies and supporting materials.
We're looking for someone experienced, innovative, and engaging. You should be experienced in analytics, customer support and contact centres with knowledge of the supporting technology. Have good presentation skills and a curiosity for performing research and creating associated content materials.
Responsibilities:
Requirements:
Zendesk builds software for better customer relationships. It empowers organisations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organisations the flexibility to move quickly, focus on innovation, and scale with their growth. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at .
Individuals seeking employment at Zendesk are considered without regard to race, colour, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
