- Regularly engage and communicate with high-end client partners
- Offer comprehensive support to client partners regarding incentive programs via email
- Address and resolve queries from partners and subsidiaries regarding incentive calculation, payment, disbursement, and related matters
- Enroll and onboard partners into the client ecosystem based on established eligibility criteria
- Manage the entire payment process, including processing incentive earnings calculations, claims, and reconciliation.
- Strong written communication skills in English & Portuguese (B2 proficiency)
- Keen interest and rapid learning aptitude for high-tech products and services
- Previous experience in reconciling accounting figures and financial records
- Intermediate to advanced computer skills
- Solid numerical proficiency and logical reasoning abilities
- Exceptional attention to detail
- Proficiency in professional email correspondence
- Adept at handling sensitive information appropriately
- Ability to meet deadlines effectively
- Collaborative team player with experience working with various stakeholders
- Robust client relationship management and customer service abilities
- Willingness to work in the office and on the 01:00 PM - 09:00 PM shift.
- Chance to join a rapidly growing global organization renowned for its impeccable reputation.
- Enjoyable and motivating work environment.
- Structured professional growth and transparent career trajectory.
- Access to training and development programs.
- Comprehensive benefits package including LuxMed medical coverage encompassing dental care, life insurance, multisport card, and cafeteria benefits.
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Opis
In this role, you'll work closely with customers to address inquiries related to incentive programs. These may include questions about incentive calculation, payment, disbursement, and more.
Responsibilities
Qualifications
Benefits
