Problem Manager with French - Warszawa - Capgemini Polska

Opis

Problem Manager with French

Miejsce pracy: Warszawa

Technologies we use

Operating system

• Windows

About the project

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world

Your responsibilities

• Enables the effective operation of the Problem Management Process and oversees the Problem Management process delivery;
• Performs proactive and re-active investigations protecting client's business and initiates actions to improve or correct the situation, ensures that customer's business interests are maintained over and above those of any specific SDO, secures prioritization of problems from a business perspective;
• Assuring the analysis of the aggregate incident data to identify key trends;
• Ensures that cross -SDO problem investigations are conducted effectively securing end-to-end Service Level Agreement, acts as escalation point in scope of root cause analysis process;
• Produces high quality reports, coordinates associated management actions - shares root cause and known errors and other lessons learnt across the regions and with service providers as appropriate;
• Gets to the root cause of Incidents and recommends actions to improve or correct the situation;
• Facilitates the resolution of the complex problems and root cause analysis requiring the input of the multiple functions/SDO's;
• Manages or coordinates implementation of corrective actions, recording of residual business risk, communicates high quality updates to all stakeholders;
• Ensures high quality input into KnownError DB and KM systems;
• Ensures that active knowledge sharing exists between all engaged parties, ensures mandatory compliance with and ongoing maintenance of the Known Error database and promoting it across SDOs and Service Domains;
• Reviews the efficiency & effectiveness of the Problem Management function and processes on a periodic basis;
• Reviews and updates operational Problem Management documentation;
• Facilitates and lead operational and management oriented meetings;
• Provides PM operational feedback to SDOs

Our requirements

• Ability to rapidly assimilate and process complex information streams and adapt according to rapidly changing circumstances
• Ability to influence the tasks needed to resolve high priority incidents
• Knowledge and utilization of ITSM, SNOW and other CapGemini tools used to
• Detailed ITIL awareness, ITIL Certification would be an advantage
• Excellent French communication skills, both written and verbal
• Ability to facilitate and coordinate technical Major Incident Restoration Team Meetings
• Ability to manage, track and coordinate Major Incident recovery activities across multiple support client data
• Ability to manage and collaborate with virtual teams
• Knowledge of Problem Management, Incident, Management, and Change Management

What we offer

• Well-being culture: medical care with Medicover, private life insurance, and Sports card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast "Let's talk about wellbeing" which you can listen to on Spotify.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.
• Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy.

Benefits

• sharing the costs of sports activities
• private medical care
• life insurance
• no dress code
• parking space for employees
• extra social benefits
• redeployment package
• employee referral program
• charity initiatives
• access to courses e.g. Excel, VBA, RPA, Customer Care
• unlimited access to Udemy Business
• free chat/call with a therapist

Recruitment stages

• Interview with the recruiter
• Competency Tests/Language Verification
• Video call with a manager
• Final Decision

Capgemini Polska

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.

I agree to the processing of personal data provided in this document for realising the recruitment process pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).