- The telephone and written answers from everyday to complex inquiries of our customers and consultants.
- Responding to our customers' problems and finding solutions.
- Compliance with quality standards, possible control function.
- Verification of customer orders and, if necessary, corresponding post-processing.
- Escalation of difficult issues and complaint management.
- Participation in projects to implement the company's goals and improve certain processes.
- 1-2 years of experience Work experience in finance
- Experience in customer service – spoken and written
- Languages: Fluent German (at least C1) and good communication skills in written and spoken English
- A high degree of accuracy, quality and service orientation
- Independent and team-oriented work to achieve set deadlines
- Good organizational skills and high resilience without losing focus on the customer
- Working in an international company, alongside international colleagues.
- Being a part of an innovative and entrepreneurial environment of a growing department and team.
- Option to work fully remotely, with the necessary equipment provided by the company (computer, monitors, accessories).
- Development opportunities by using the company's on-line training database and LinkedIn Learning.
- Participation in projects and training sessions focused on both soft skills (communication, presentation, conducting meetings) and technical skills (Excel, knowledge of capital markets, English language).
- Unique working atmosphere (team integration meetings, friendly working environment, support of experienced employees).
- Opportunity to get involved in social projects and local initiatives.
- Language courses.
Financial Services Account Associate Specialist with German - Poznań, Polska - FIS Technology
2 tygodnie temu
Opis
Job Posting Description
Every day, our teams innovate in the financial world. We work together to work smarter and make a difference at the same time. We focus on diversity and inclusion and give everyone on the team a voice. And we celebrate our success together. If you want to make a difference in the fintech industry, we would like to know from you: Are you FIS?
We are currently looking for an experienced Financial Services Account Associate Specialist with German (project for 6 months) to support the Client Services team for our location in Poznan.
About the team:
The Client Delivery Group – Client Services in Frankfurt is responsible for the customer service of customers from Germany and Austria for one of the largest asset managers globally.
About your role:
What you bring:
What we offer you: