Graduate ICQA Area Manager - Swiebodzin, Polska - Amazon Fulfillment Poland sp. z o.o.

Opis

Do you aim to have a dynamic impact on the world?

Are you up for creating solutions and solving tomorrow's problems today?

Then we have the opportunity for you

We are looking to hire an ICQA Area Manager to be part of our fulfillment center Inventory Control and Quality Assurance (ICQA) team.

Our fulfillment centers sit at the heart of Amazon's rapidly growing operations network:
they are where we manage our fast-moving inventory.

In each fulfillment center, our teams stow deliveries, pick products, package them up and ship them out; each of these groups have played their part in taking us where we are today.

These fulfillment centers are fast-paced and high reward environments, where adherence to policies and procedures is key.

We need the right type of leader to ensure that we deliver as reliably as ever to our customers, while making sure our teams deliver on customer obsession.

Key job responsibilities
Lead and supervise a team of hourly associates in Inventory Control/Quality Assurance operations within the fulfillment center:

• Support safety programs and compliance to ensure a safe work environment for all associates
• Coordinate inventory control maintenance and random counts in accordance with network count strategies, ensuring compliance and consistency with SOX
• Measure quality, inventory integrity, and accuracy while providing proactive feedback to the operations management team
• Conduct shift planning and forecasting, alongside assigning and directing work
• Plan for and identify root causes of inventory deviation, via cause and effect analysis
• Review and analyze customer complaints and process defect data, followed by development of corresponding action plans to reduce future incidents
• Drive process improvements and develop team members' ability to keep pace with our rapid growth, while motivating others and reducing employee turnover
• Appraise the performance of team members; developing, rewarding and coaching employees
• Ensure KPIs are reviewed on a daily, weekly, or monthly basis and perform control and quality analysis on any behaviors/processes that could impact on inventory integrity
• Gain expertise in key fulfillment center process paths, as well as exception handling; we need you to ensure that process discipline is adhered to across all shifts and departments
• Liaise with Area Managers and Operations Managers to support the communication of all policies related to process compliance, drive continuous improvement through removing obstacles, i.e setting area readiness standards
• Work with Loss Prevention teams to establish, influence and adhere to Loss Prevention policies and procedures

We are open to hiring candidates to work out of one of the following locations:

Swiebodzin, POL

BASIC QUALIFICATIONS

• Bachelor's degree (or working towards a bachelor's degree)
• Advanced proficiency in written and verbal English and local language
• Relevant experience in performing data analysis

PREFERRED QUALIFICATIONS
Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we'd love to hear from you.

• Experience of communicating with a wide range of stakeholders, including your peers and leadership
• Experience in a logistical working environment
• Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment