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    Mobile Recording SME Engineer - Warsaw, Polska - Randstad Polska

    Randstad Polska
    Randstad Polska Warsaw, Polska

    6 dni temu

    Randstad Polska background
    Opis

    For a client in the banking industry, we are looking for a person to fill the position of Mobile Recording SME Engineer.

    what we offer

    • contract of employment
    • work in an international environment
    • extensive onboarding and induction programme
    • trainings, co-financed language courses, professional certifications and post-graduate studies
    • hybrid working mode:
      • office location: Warsaw & Kraków
    • benefits package

    your tasks

    • Responsibility for the delivery of a range of a recording service into the company. Primarily this involves operations, service provision and ongoing support for Mobile Recording Technologies.
    • Managing the technology, ensuring that it has maximum availability and it is maintained at an appropriate technical level for support and maintenance purposes.
    • Be responsible for various projects and the ongoing change process around project and production activities.
    • Joining project teams, acting as a Subject Matter Expert (SME) by providing overall expertise and guidance
      on Mobile Recording related aspects of project architecture, design and implementation.
    • Technical design authority for Mobile Recording platform architectures.
    • Produce detailed high level and low level product and architecture documentation.
    • Connect with external partners and vendors.
    • Proof-of-concept evaluation of new architectures, technologies and vendors.
    • Maintain current working knowledge of existing and emerging trends in Mobile Recording.
    • Provide support to BAU teams on Mobile Recording Technologies.
    • Knowledge distribution across regions.

    what we expect

    • Knowledge of Mobile Recording systems and technologies (NICE, VERBA, Mobile Recording solutions: Movius, Truphone).
    • Knowledge of Microsoft Windows server and productivity tools.
    • Knowledge of Analytics, CRM and Automation tools, System monitoring Tools and SBC.
    • Knowledge of standard methodologies of Service Delivery (ITIL, COBIT).
    • Ability to Design Solutions based on business requirements.
    • Excellent interpersonal and communication skills.
    • Fluency in English, both written and spoken.

    Employment agency entry number 47

    this job offer is intended for people over 18 years of age

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