Digital Customer Collaboration Lead - Częstochowa, Polska - ZF Group

    ZF Group
    ZF Group Częstochowa, Polska

    2 tygodnie temu

    ZF Group background
    Opis

    Req ID Częstochowa PSS Eng&Glob.F, Poland

    We are looking for a new colleague to strengthen our Sales Systems & Processes Team , located in various countries.

    Main accountabilities, responsibilities and deliverables

    • Lead external electronic customer communication in terms of customer portals & systems (portal management)

    • Governance function for account teams and customer portal experts with respect to tools, systems, procedures and solutions

    • Worldwide support of internal colleagues in handling access to external customer portals/systems

    • Manage external user access management in customer systems (creating, changing and deactivating access rights of ZF employees)

    • Lead the initialization of new customer requirements, terms and conditions (e.g. by Customer Account teams, Legal, IT) to ensure IT-, data- & information-security and protect intellectual property

    • Drive communication & negotiation towards the customer

    • Constant monitoring of trends & changes in customer portals, develop solutions & adapt procedures

    Required skills and experience / main competencies

    • Bachelor's degree with at least 3 years working experience in similar area . Preferred experience in automotive or similar industry (e.g. machinery, rail, aerospace etc. – big, international companies)

    • Professional experience in the field of customer support, customer service or portal management

    • Strong service orientation and good coordination skills

    • Profound business acumen & self-motivation

    • Customer-oriented way of thinking and profound communication & negotiation skills

    • Ability to work in an international team & cultural awareness

    • Fluent in English ; French/Spanish/Italian/German/Polish would be a plus

    We offer

    • Stable employment and attractive work conditions

    • Possibility of professional development in an international environment

    • Benefit package: private medical care, MyBenefit platform, discounts package on goods and services, relocation bonus

    • Flexible working hours and possibility of working in a hybrid model - partially remotely