Web & Cloud Support Specialist - Wrocław, Polska - Ovh Sp. Z O.o.

Opis

About-project : Within your #One Team - you will work in IT company - a leading European cloud and hosting provider with a global presence - you will learn about our products and services - you will develop technical and soft skills - you will learn to look for and provide solutions to customers responsibilities : diagnosing and fixing issues and malfunctions of web and cloud services (dedicated servers, VPS, web hosting and email services) for European customers answering Customers' calls, replying to e-mails and chats to solve any issues they might experience answering to escalations and informing customers about correct processes classifying incidents and escalating or reassigning those to the appropriate team/person, if necessary keeping customers updated on the progress of an ongoing investigation/troubleshooting and its resolution participating in all internal trainings necessary to develop and maintain an advanced knowledge of products, technologies and processes requirements-expected : fluent Polish and English are essential (German, Spanish or Italian would be nice to have) great communication skills and strong customer focus ability to analyze, listen and make recommendations in order to troubleshoot customers' issues and incidents passion for continuous professional development and willingness to learn new technologies offered : 4 extra days off Language courses Sport card Meal card Public Transport Refund Partially remote work possible Private health care, life insurance Pension Plan (PPE)

Employee referral program Extra social benefits like holidays funds benefits :
sharing the costs of sports activities private medical care life insurance remote work opportunities retirement pension plan corporate library no dress code video games at work parking space for employees extra social benefits meal passes pre-paid cards holiday funds employee referral program extra leave