Contact Center Specialist DACH - Warsaw - Andersen

    Andersen
    Andersen Warsaw

    1 dzień temu

    Opis
    Summary The IT company Andersen invites a Contact Center Specialist DACH to join the team. Andersen is a pre
    • IPO software development company that provides a full cycle of services.
    For over 19 years, we have been helping enterprises and middle-sized firms transform their businesses by creating effective digital solutions using innovative technologies. Responsibilities – Validating inbound leads. – Providing full informational support to customers (via calls, chats, email, LinkedIn, etc.). – Searching for and processing necessary information. – Assisting corporate customers in resolving issues that arise. – Processing inquiries from international corporate clients and forwarding them to sales representatives. – Recording request-related information in the CRM system. – Communicating in a lively and friendly manner—avoiding banal or formulaic responses.

    – Remaining polite even when customers are angry or dissatisfied, and striving to turn negative emotions into positive ones (as in real-life communication).

    Requirements – German language proficiency at Upper-Intermediate+ level and above. – English language proficiency at Upper Intermediate level and above. – Strong analytical skills. – Interest in continuous learning. – Ability to explain complex ideas clearly and simply; friendly and genuinely communicative. – Strong communication skills and desire to develop business communication abilities. – Excellent teamwork skills, effective prioritization and multitasking. – Good knowledge of the Microsoft Office suite. – Strong interest in the IT field. Reasons to join us Andersen cooperates with such companies as Siemens, Johnson

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