- Execute SAP testing on user enhancements, provide sample documentation of system issues that need to be corrected
- Identify areas of opportunity for improvement and explore system processes to address those issues
- Ensure consistent customer service people development in the functional and technical aspects of SAP
- Streamline the utilization of reports in SAP
- Support the achievement of "Reduce Manual Intervention" goals
- Proficient in English is a requirement;
- Excellent problem solving skills;
- Experience in logistics gained in an international company;
- A Master degree in logistics or similar area will be an asset;
- Solid understanding and working experience with SAP;
- Strong analytical and interpersonal skills;
- Results oriented approach;
- High degree of accuracy and attention to details;
- Ability to work within a larger team;
- Very good knowledge of MS Excel, G-suite is an asset.
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Senior Order to Invoice Solutions Specialist - Błonie, Polska - Colgate-Palmolive
Opis
No Relocation Assistance Offered
# Warsaw, Mazovia, Poland
Purpose:
Primary point of contact and subject matter expert for all issues related to Order Acquisition, Order Management and Processing including all eCommerce (EDI) transactions & Readsoft. Supports the trouble shooting and resolution of Order Entry, Order Capture and Order Creation issues. Including coordination with IT team on any system related problems.
Collaborate and Coordinate with MDM and Logistics to assure the right Data and Parameters. Support any process improvement and system implementation, including EDI related to O2I process.
Key Accountabilities:
• Identify and resolve Order Entry, Order Capture & Order Creation issues (when O2I require for support): Idocs issues, Duplications, Translation errors, Readsoft issues, EDI kick out reports;
• Coordinate order reprocessing with Customers and IT when required. Coordinate with IT team the resolution of order entry technical issues, including missing or unusual transmissions;
• Support CS&L CDT on any potential System Implementation related to O2I and EDI Transactions Implementation. Support EDI Transactions testing and coordination with O2I Team, IT Team, CDT and Division System Integration Team;
• Follow up the process before and after EDI implementation to identify continuous improvement opportunities;
• Support daily business needs in achieving best in class indicators, serving as Interface between IT and end Users on Key initiatives;
• Act as a reference point and subject matter expert for all issues and questions relating to Master Data management including Logistics Parameters and Customer Master Data;
• Act as the liaison between customer service and IT team for CS O2I projects and process improvements to include the following tasks:
• Develop timetables, processes and exception reporting targeting master data clean-up and quality maintenance;
• Maintain best practices for Master Data Maintenance related to Product/SKU, Customer hierarchy and other Supply Chain related information (network / location-related);
• Oversee the knowledge transfer to users and the training of power users in new and existing SAP functionality and related business processes within O2I. Update Business Processes & SAP tools with S&OP functionality and tools. Drive Continuous improvement;
• Provide back- up coverage for the order fulfillment teams when needed.
Requirements:
