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    Deputy Resident Manager - Wrocław, Polska - Jobhouse Sp. z o.o.

    Jobhouse Sp. z o.o.
    Jobhouse Sp. z o.o. Wrocław, Polska

    1 tydzień temu

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    Opis

    At the moment, for our client, a real estate company, we are looking for candidates for the position of:

    Deputy Resident Manager/Receptionist/Front Desk

    Wrocław / Kraków

    Zapewniamy

    • full-time position, salary range PLN gross per month
    • a long-term and responsible position in a growing international environment
    • a varied range of responsibilities with opportunities for creative development and growth
    • creative freedom and perspectives: no day is the same, every guest is different
    • a fantastic, dedicated team, as well as exciting and varied job roles
    • flexible working hours according to the properties office hours (Saturday/Sunday availability for Check- In/Check-Out)
    • internal and external training and development opportunities
    • private health insurance after the 1st month of work

    Do Twoich zadań będzie należało

    • day-to-day supervising guest, to ensure they have the best possible time in property
    • connect with the student community, knowing exactly what's always going on and how to cater to their needs
    • support the Resident Manager by fulfilling the operational tasks
    • actively support Resident Managers in resolving property-related issues promptly, in timeliness and accuracy of internal documentation as well as financial and operational reporting
    • reception coverage together with and without the Resident Manager
    • in the absence of the RM log incidents and complaints according to Service Specifications, escalating high priority matters as needed
    • collaborate with the Resident Team, Sales and Marketing Col-leagues, and our other Resident Manager & Team
    • responding to inquiries and complaints from residents
    • answering of Customer Reservation Requests
    • assistance to the RM in fulfilling of Quality Management such as Standard Operating Procedures (SOPs) and Local Operating Pro-cedures (LOPs)

    U kandydatów zwracamy uwagę na

    • preferably degree in hospitality
    • experience in the hospitality branch
    • proven track record in guest relationship management
    • stress resistant for peak periods for big check- in/check- out moves
    • several years of practical experience at the Front Office as FO Supervisor with team leading experience in the hotel or accommodation sector is an advantage
    • fluent in both Polish and English (oral and written)
    • high service-focused mentality with a proactive, logical working style
    • excellent MS Office skills, in particular MS Excel
    • PMS and CRS experience are an advantage
    • motivated and cheerful person with a flexible, hands-on approach

    Osoby zainteresowane ofertą prosimy o aplikację przez przycisk aplikuj.

    Widniejemy w Krajowym Rejestrze Agencji Zatrudnienia pod numerem 7097.

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