- Ensuring stable services and operations of the Global POS, Salesforce CRM, and eCommerce systems in EMEA region
- Managing of ongoing contracts, vendors, and services delivered by strategic IT service providers for POS, B2B, CRM and eCommerce areas in Triumph
- Defining, implementing, and monitoring of KPIs to ensure high-quality service performance
- Co-ordinating with Business Units and External Providers for operational issues and for new stores ePOS opening
- Providing triage level support in P1 Incidents, fully engaging through resolution
- Working closely with the Triumph Digital Teams on the CRM and eCommerce services to ensure smooth operations globally
- Verifying service readiness of new solutions to ensure smooth transition and handover of projects to operations
- Degree in Engineering, Business, Finance, Economics, IT or equivalent
- 5+ years of experience in IT Service Management and IT Vendor Management for decentralized, high-volume IT services
- Business, process, and technical expertise for delivery of IT services for Retail
- Excellent co-ordination and communication skills
- Quick analytical thinker
- Intercultural mindset
- Strong business sense, eager to learn, enthusiastic, self-motivated and results oriented
- Fluency in English
Service Delivery Manager DTC - Warsaw, Polska - Triumph International
Opis
Triumph is one of the world's largest intimate apparel companies. It enjoys a presence in over 80 countries with the core brands Triumph and sloggi. Globally, the company serves 20,000 wholesale customers and sells its products in 2,300 controlled points of sale as well as via several own online shops. The Triumph Group is a member of the Business Social Compliance Initiative (BSCI).
Learn more about Triumph on:
Our Shared Service Center Department in Warsaw (Poland) is looking for a
Service Delivery Manager DTC (Direct to Consumer) Applications (m/f/d) (100%)
Your Responsibilities:
Your ideal profile:
We offer:
You will never walk alone
As a family owned business with more than 130 years of experience, Triumph embraces diversity throughout our global organization. Currently, our offices are present in over 40 countries across Europe and Asia, having many international teams collaborate together every day. Guiding our corporate behaviours are respect and value for our employees, but also Collaboration as one of our key Corporate Competencies, being a core part of our every day working environment.
Make a Difference, together
The future belongs to our children. At Triumph, we want to be proud of our commitment to building a sustainable society and protecting the environment, and we work everyday to ensure our products are manufactured in an sustainable way. This is our vision: We want to be a company that is characterized by responsible leadership and consideration for future generations and that cares for the legacy that we leave behind to our children.
Putting People at the center
At Triumph we are committed to our employees, they represent the foundation for our success. This means that as a company, we are driven to offer great career opportunities in a dynamic fast-paced organization. Our HR function across the globe strives to support our employees in their development, through our Triumph Learning Academy
We continuously strive to recruit new talent, offering them one of the textile industry's most international working environments, excellent conditions and great development opportunities in a company still owned and managed by the founding families. Our headquarters employs people from more than 30 nationalities and as a European company, we are present in many key markets in Europe, like Germany, Italy, France and growing in Eastern Europe. We are proud to have become one of the leading players in Asia very early on, in countries like Japan, China and Singapore, as well as being an employer that people aspire to work for. As a company serving women, we fundamentally believe in gender equality and diversity. Women make up more than 50% of our company's workforce. In the last years, we have had a specific and successful drive to increase the number of women in management.
Triumph is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, colour, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
If you are seeking a great opportunity to develop your career, please send us your CV in English by clicking on Apply.