On-site It Support Engineer - Warsaw, Polska - Cognizant
Opis
About-project : We are currently looking for On-site IT Support Technician willing to assist each line of the business from the technical perspective on the shift basis.
responsibilities :
Serving as the first point of contact for customers seeking technical assistance in person at support locations.
Providing Level 1 support to IT users for basic software and hardware of end-user computing and desktop-based LAN systems.
Providing technical advice, guidance and informal training using hardware and software programs.
Troubleshooting and restoring routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures.
Performing remote troubleshooting through diagnostic techniques and pertinent questions.
Directing unresolved issues to the next level of support personnel.
Providing accurate information on IT products or services.
Recording events and problems and their resolution in internal ticketing systems.
Follow-up and update customer status and information.
Collaborating with Field service team troubleshooting video conferencing equipment and inspection of video conferencing spaces and technical support of event spaces and events.
Performing Asset management HAM & SAM.
requirements-expected : Proven experience as a help desk technician or IT support technician Strong understanding and troubleshooting resolution skills of computer systems, mobile devices and other tech products including mobile device management (MDM), i OS/ Android, Mac, Windows, and Linux operating systems.