Customer Service Specialist - Wrocław
13 godzin temu
Opis pracy
HARTING stands for strong connections – across the globe. As one of the leading international suppliers of industrial connectivity, we are connecting customers to their digital future. And as an employer? We connect around 6,000 people at our headquarter in Espelkamp and at locations worldwide. Here you'll find great colleagues, as well as ever new opportunities and innovations revolving around IoT and artificial intelligence.In everything we do, we remain true to our roots:
as a regionally connected family business that always stays firmly grounded in spite of our stellar high-tech.
Here's to your unique future with us:
Yours
Your responsibilities
Assist customers with phone/email/chats enquiries related to customer orders, product information and company policies etc.,
Provide customers with complete and accurate resolutions to problems,
Handle complaints,
Clarify to the customers the company policies such as returns and exchanges,
Perform order management functions:
Work with various platforms to track, maintain orders, returns and credits,
Proactively involved in maintaining up-to-date procedure documentations,
Excellent interpersonal, written, and oral communication skills,
Escalate issues in a structured way to CS management.
Our requirements
Excellent German and English in spoken and written form, other languages are a bonus,
Education:
at least high school diploma (technical school would be an asset),
Minimum 2 years' experience in customer service department,
Computer skills:
Microsoft office and SAP preferred,
Ability to stay calm under pressure and handle multiple tasks,
Excellent interpersonal, written, and oral communication skills.
Benefits:
Annual bonus salary (EMEA)
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