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- Create a stimulating team environment with an open communication culture
- Oversee day-to-day operation of your team
- Set clear goals for the team members
- Provide clear, concise and relevant communication to ensure clarity of objectives and outputs required
- Resolve customer escalation in a timely manner to avoid disruption and minimize business impact
- Plan and distribute workload appropriately to ensure that business needs and deadlines are met
- Take care of team members motivation and engagement
- Extensive 1-month induction training
- Brand new and modern office within easy distance
- Hybrid work (3 month probation period in the office)
- Benefits
- Proven work experience as a team leader or supervisor in customer care environment
- In-depth knowledge of performance metrics
- Fluent English
- Excellent communication and leadership skills
- Decision-making skills
- Strong coordination skills to work activity for self and others
- Excellent proven customer service skills
- Knowledge of German will be a plus
Team Leader with English - Poznań, Polska - Computacenter
Opis
Location: Poland - Poznań | Job-ID: | Contract type: | Business Unit: Customer Success & Service Delivery
Team Leader with English
As a future member of the team based in Poznan you will have the opportunity to:
We offer various benefits such as:
Private medical healthcare and cafeteria
Brand new and modern office within easy distance
Additional day off for birthday
Language courses
Welcome pack
Referral bonus
Annual bonus
Relocation bonus
Access to self-learning platform (Udemy)
You are the ideal candidate if you have: