- Carry out installations & verify functionality of new Kornit systems,including unpacking, configuring components and positioning according to factory standards and guidance documentation provided
- Deliver training to print operators and maintenance stafffocusing on machine operation, routine maintenance work and basic application knowledge
- Perform general maintenance, configuration and adjustment according to maintenance manuals as required
- Carry out scheduled maintenance and replace, clean or repair worn and defective parts and carry out fault-finding analysis, diagnosis and repairs as described in the corresponding manuals (on-site or remotely where appropriate)
- Return defective, used and / or unused parts according to Kornit policies
- Perform system Upgrades and modification
- Provide 1st level support to customers experiencing issues related to their Kornit systemsand application softwareover the phone and using remote tools, such asremote controlling Kornit Digital systems, retrieving log files, inputting information & correcting and adjusting settings
- Participate in support hotline coverage, including support during extended service hours according to a defined schedule
- Document all activities using the approved systems and tools provided by Kornit for this purpose; currently service modules
- Liaise with the Service Coordinator and Hotline Support Engineer regarding ongoing service cases
- Escalate cases to the Technical Manager or Service Manager where required and provide service case information such as Installation Field Reports (IFRs), Completion of Installation sheets (COIs), images or videos explaining specific situations or statuses
- Promote Kornits service offerings amongst our customers,such as service contracts and maintenance programs
- Perform other related duties as required
- Attractive compensation package and profit sharing in a shareholder program
- The chance to drive your own success story in an internationally successful company with sustainable prospects for the future
- Fun and vibrant work environment in a great international team
- Technical degree or equivalent experience in mechanical, digital, and electronic technology
- Minimum of 5 years experience in field engineering positions, servicing complex electro-mechanical devices
- Willingness & flexibility to travel (at times overseas) up to 70% of the time
- Knowledge of digital printing industry such as industrial inkjet technology, RIP/color management, materials/ ink / chemicals, experience in textile printing would be an advantage
- Excellent solution finding skills
- PC configuration and Microsoft products knowledge
- Self-motivating personality& can-do attitude
- Effective communication skills and customer management skills
- Required language skills: Polish & English (fluent in writing and speaking)
- Driving license with validity to drive within Europe is mandatory
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Field Service Engineer - Wrocław, Polska - Kornit Digital
Opis
What will you do?
Kornit Digital, a leading-edge company that develops manufactures and markets state-of-the-art printing solutions for the textile, garment & apparel decorating industries is looking for a Field Service Engineer in the Polish region.
What you can expect:
What should you have?
Have we sparked your interest?
If you recognize yourself in this profile, we would be happy to meet you
Apply easily online with one click.
For more information, please visit our homepage on: or
#bondingmatters
Don't check all the boxes? Don't sweat it. Were passionate about building a diverse team of humans and as such, if you think you've got what it takes in our passionate -and-fun, remote-friendly, fast paced environmentapply anyway. While we have a pretty good idea of what we need, we're ready for you to challenge our thinking on who needs to be in this role.
KORNIT is committed to fostering a diverse and inclusive workplace and is proud to be an equal opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is made available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.
