Senior Application Support Analyst - Warsaw, Polska - Bravura Solutions

Opis

Bravura's Commitment and Mission

At Bravura Solutions, collaboration, diversity and excellence matter. We value your ideas, giving you room to be curious and innovate in an exciting, fast-paced, and flexible environment. We look for many different skills and abilities, as well as how you can add value to Bravura and our culture.

As a Global FinTech market leader and ASX listed company, Bravura is a trusted partner to over 350 leading financial services clients, delivering wealth management technology and products.

We invest significantly in our technology hubs and innovation labs, which inspire and drive our creative, future-focused mindset.

We take pride in developing cutting-edge, digital first technology solutions that support our clients to achieve financial security and prosperity for their customers.

About The Role

As an Application Support Analyst, you will work on the second level support of IT Service Management. The role involves advanced troubleshooting and resolution of escalated software issues. Strong technical skills and effective communication are key to success in this role.

What You'll Do

Addressing client issues via the Service Desk, resolving software bugs and functionality gaps, and fixing data discrepancies.
Supporting end-of-day batch processing and deploying application code.
Providing guidance on standard system usage and related services.
Following escalation protocols for timely issue resolution and keeping clients informed.
Updating incident management system with detailed investigation actions.
Participation in implementation projects for future release of applications.

Other terms and conditions (e.g.

work schedule, call requirements):
Must be available for a variety of hours to meet scheduling requirements. Team members share in 24/7 coverage (including weekends).

Unleash your potential

To be successful in this role, your background and experience will include:

Experience in application support (preferably in finance/banking)
Experience using SQL/T-SQL on the MS SQL Server platform.
Knowledge of IT infrastructure management (any of: Windows Server, IIS, AWS).
General knowledge in networking Windows/network configurations/routes/firewalls.
Experience of working with ServiceNow.
Strong critical thinking and analytical skills required.
Practical knowledge of English language proficiency.


Nice to have:
A good understanding of best practice application development methodology (C#, .NET).
Knowledge of Cloud technology (preferably AWS).

Working at Bravura

Our people are the heart of our business. We work hard to provide a rich employee experience and a robust framework for ongoing career development.

We value work-life balance, which is why we offer the possibility of fully remote work, hybrid work, or office-based work in an office located in the centre of Warsaw
Range of community-based initiatives to get involved in


So, what's next?

We make hiring decisions based on your experience, skills and passion so even if you don't match every listed skill or tick all the boxes, we'd still love to hear from you.

Please note that interviews are primarily conducted virtually and if you require any reasonable adjustments or would like to note which pronouns you use, please let us know.