Customer Care Agent SME Services with Swedish - Krakow
3 tygodnie temu
By joining us youll play a part in creating the next generation of digital payments in an innovative supportive and international environment.
As a Customer Care Agent for SME Services youll join a collaborative forward-thinking team based in Cracow Together we work on delivering exceptional customer care to small and medium-sized enterprises in the Danish market Our team ensures that every interaction is handled with professionalism empathy and efficiency helping businesses feel supported and valued
We provide assistance in Swedish across multiple channels including phone email and chat making it easy for customers to reach us in their preferred way We resolve issues related to card terminals self-service portals and account management ensuring smooth daily operations for our clients
In this position you will:
Handle customer inquiries via calls emails chats about acquiring or technical products Provide technical support for card terminals self-service portals Manage administrative tasks such as updating customer details resolving invoice-related questions Collaborate with internal external teams ensure smooth operations Use CRM ERP other systems assist customers effectively
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