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    Customer Relations Specialist - Warsaw, Polska - Levi Strauss & Co

    Levi Strauss & Co
    Levi Strauss & Co Warsaw, Polska

    1 tydzień temu

    Default job background
    W pełnym wymiarze godzin
    Opis

    JOB DESCRIPTION

    You're an original. So are we.

    We're a company of people who like to forge our own path. We invented the blue jean in 1873, and we reinvented khaki pants in 1986. We pioneered labour and environmental guidelines in manufacturing. And we work to build sustainability into everything we do. Our brands stand for freedom and self-expression around the world.

    Where we lead, others follow. For nearly 170 years, we've used the strength of our brands to lead with our values and make an outsized impact on the world. We employ more than 15,000 people globally to support our great brands: Levi's, Dockers, Denizen, Signature by Levi Strauss & Co.TM and Beyond Yoga.

    Department and Job Purpose

    We are recruiting for a Customer Relations Specialist to service our Top and Strategic Accounts at LSE. In this role you will contribute to the achievement of the LSE Cluster North Financial Plan (revenue and profitability) and support Business Growth objectives, through managing the entire Order to Cash/Customer Experience process for a dedicated profile of GAS Markets Top and Strategic Accounts within the Cluster.

    The focus of the role is:

  • To facilitate timely and accurate execution of customer onboarding, order intake, order management and conversion
  • To Control Accounts Receivable collection management and After Sales dispute/returns management maximizing cash flow, revenue and profitability
  • To Serve as a dedicated Single point of Contact to Top and Strategic Accounts, collaborating proactively in delivering Best in Class Customer Experience
  • To Partner with the External Supplier ensuring accurate, timely execution of all O2CX Back Office tasks within agreed SLA's/KPI's

    • Responsibilities:

  • Establish collaborative customer relationships with defined Top/ Strategic Accounts ensuring Best in Class Experience and swift resolution of conversion of order book and AR Collection and Dispute related issues
  • Maximizes demand conversion through closely analyzing and coordinating order integrity, fulfilment and in season forecast consumption
  • Minimize the risk of loss for the company by closely monitoring the ageing and the bad debts and by actively tracking the legal cases
  • Support Credit and Sales Team with relevant commercial financial insights to support appropriate levels of credit risk that minimizes risk and maximizes shipping opportunities.
  • Maintain appropriate controls and ensure established procedures (SOP's - Standard Operation Procedures) and SOX Audit controls are followed in close collaboration with the external provider (WIPRO) ensuring full compliance
  • Facilitate the growth of the Cluster North through optimizing operational excellence of end to end O2CX process from order procurement through delivery conversion
  • Single point of contact for Strategic Account contacts for consolidated view/reporting on order status/delivery
  • Take care of all customer enquiries through to resolution such as order handling, shipping notification, missing items, product questions, faulty goods, returns and discounts.
  • Work closely with Distribution/logistics teams to ensure timely shipment of orders and support of issue resolution
  • Ensure agreed OM and AR activities are carried-out on time and within agreed service levels by the external provider as agreed

    • Experience:


    • Fluent English - both Written and Verbal / German required


    • Bachelor's degree (or equivalent work experience)


    • Technical experience with SAP or similar ERP system


    • 3yrs+ experience of business to business or .com accounts customer service


    • Excel – Intermediate to Advanced level (including VLOOKUP, Pivot Tables, IF statements)


    •Ability to accurately formulate and manipulate data, interpret, track and draw conclusion and summarize findings.


    • Positive attitude: The ability to envision and expect favorable results. The willingness to try doing new things.


    • Communication: The facilitating share of information between all key stakeholders for mutual commercial benefit.


    • Teamwork: The ability to work cohesively towards common goals, creating a positive working environment and supporting each other to combine strengths and enhance overall team performance.


    • Self-management: The skill to work autonomously, problem solving, resisting stress, communicating clearly and managing time and priorities with minimal direction/referral.


    • Willingness/aptitude to learn. The readiness or quickness in learning new skills


    • Thinking skills (problem solving and decision making). The ability to process information, make connections, make decisions, and create new ideas.

    *May be required to travel up to 10% of the time (market visit, customer or internal meetings)

    LOCATION

    Warsaw, Poland

    FULL TIME/PART TIME

    Full time

    Current LS&Co Employees

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