Customer Success Manager - Szczecin
6 dni temu
Job summary
We are currently looking for a Customer Success Manager who will ensure that a client does not just buy a 3Shape product, but has a positive experience with it too after the initial purchase has taken place.
He/she will be the customers guide through the world of TRIOS. To accomplish this, he/she builds relationships with end-users, customize the experience and provide training resources. All while following a very structured onboarding path to ensure excellent customer experiences and high promoter scores.
- Provide prompt follow up and attention to customer inquiries.
- Communicate with customers via email, text, live-chat, phone calls or any other communication method as outlined by management.
- Plan the entire onboarding of your customers and assist them during their entire onboarding journey from the delivery date of their TRIOS until they are confident TRIOS users and scanning is a habit.
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