- Spearhead end-to-end Order to Cash processes, ensuring seamless collection and cash allocation, with a keen eye on efficiency and effectiveness.
- Act as a pivotal escalation point for collectors, liaising with critical customers to swiftly resolve outstanding debts and minimize delays.
- Drive the establishment and achievement of targets for collections execution and reduction of aged debt, while meticulously coordinating operational KPIs delivery.
- Conduct thorough analysis of team performance, ensuring strict compliance with Quality Management Framework (QMF), OTC policies, and internal controls.
- Lead staff acquisition, recruitment, and onboarding processes, nurturing a high-performing team through effective administration and support.
- Provide dedicated support for operational queries, employee relations, and governance, fostering a culture of transparency and accountability through regular huddles and meetings.
- Champion performance reviews, development planning, and succession strategies, while offering guidance, mentorship, and coaching to empower team members.
- Act as the primary escalation point and single point of contact (SPOC) for both markets and other team leaders, ensuring smooth operations and promoting a continuous improvement mindset across the organization.
- Degree-level qualification.
- A minimum of 2 years people management experience and preferably 3 years of experience in an international environment (Finance area can be an asset)
- Fluency in English and German.
- Excellent verbal and written communication skills; ability to interact professionally in order to maintain good relationships with both internal and external customers.
Team Manager OTC DACH - Wrocław, Polska - Smith+Nephew
Opis
Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.
Smith+Nephew is hiring Team Manager OTC DACH & CEE (with German).
As a key player in the finance operations role at Smith+Nephew Finance, you will be responsible for delivering effective and efficient Order to Cash processes, as well as for following the designated control metrics outlined in the S+N Finance Order to Cash taxonomy, in accordance with the Group Finance Manual requirements.
What you will be doing?
Operations Focus:
Leadership Focus:
What will you need to be successful?
At Smith+Nephew we offer
Inclusion, Diversity and Equity : Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about our Employee Inclusion Groups on our website
Your Future : annual bonus, life insurance, company stock saving plan
Work/Life Balance : paid volunteering hours, flexible approach
Your Wellbeing : private health care with dental care package, multisport card/my benefit platform
Flexibility : possibility of working in hybrid model
Training : Hands-On, Team-Customized, subsidies for language classes, certifications and postgraduate studies
Extra Perks : referral bonus, recognition program, mentoring program
