- Operational and business support to the annual review process;
- Shared mailbox and ticketing system administration.
- Act as a SPOC (Single Point of Contact) for Business Leaders on all aspects of the Annual Review Process;
- Gather, control and prepare data for uploads to the annual review process tool;
- Follow-up on assigned activities & report out on progress;
- First line troubleshooting;
- Prepare, print and archive related documents;
- Perform other ad-hoc administrative support (LTI support, preparing communications, ...);
- Review training materials and organize training sessions/webinars.
- Be co-responsible for shared mailbox and answer daily queries and tickets within pre-agreed timelines/quality standards;
- Assist employees and leaders to resolve the issues;
- Analyze repetitive issues, report out on findings and seek for long-term solutions;
- Manage the ticketing system, identify the different tickets, and log them. Ensure the tickets are correctly categorized and prioritized;
- Follow up on ticket solving/completion and escalate to correct functional or hierarchical level;
- Monitor and review statistics, trends and reports to determine the effectiveness of the ticketing system;
- Support team's KPI/dashboard development and implementation.
- Analytical;
- Naturally curious and able to challenge the status quo;
- Proactive.
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Compensation & Benefits HR Controller - Katowice, Polska - Eurofins
Opis
Job Description
We are seeking an enthusiastic Compensation and Benefits HR Controller Administrator to join our Global Compensation & Benefits team.
He/she will play a crucial role in ensuring the efficient administration, and implementation of compensation and benefits programs within our organization for the key employees and leaders.
The successful candidate will work closely with the HR team, employees, and management to support the efficient and customer oriented annual review process.
The role is divided into 2 pillars:
Main tasks related to the operational and business support to the annual review process:
Main tasks related to shared mailbox and ticketing system administration:
Qualifications
Key competencies:
Additional Information
We support your development Do you feel you don't match 100% of the requirements? Don't hesitate to apply anyway Eurofins companies are committed to supporting your career development.
We embrace diversity Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.
Sustainability matters to us We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal
