- Primary responsibility for research and resolution of internal and external customer queries to trust, privacy, and security incidents in line with the Privacy Policy and User Agreement.
- Restore loyalty with members & employees through multi-channel communications.
- Effectively recognize problems and limit damage to trust by performing relevant research, analyzing data, and using appropriate tools, resources, and subject matter experts.
- Establish effective cross-functional working relationships across multiple business units and organizational levels to best assist our members & clients.
- Drive efficiency gains by identifying, communicating, and taking action on gaps in existing workflows.
- Actively participate in cross-functional, global initiatives by identifying potential current or future site-related risks and providing recommendations to drive our business forward.
- Excellent verbal and written English & French (min B2).
- 2+ years of experience in one or more of the following areas: customer support, complaint resolution, or account management supporting a product/solution.
- Experience in multiple communication channel queue environments both phone and email support
- Ability to provide extraordinary customer service with high levels of integrity and confidentiality using common sense, problem-solving, and analytical skills.
- Strong attention to detail, effective time management skills, ability to diagnose issues and execute resolutions of complex problems and escalated client inquiries.
- Experience analyzing data, trends, and client information to identify product or service enhancement opportunities.
- Experience using Microsoft Office products and strong working knowledge of PC-based Internet and software applications.
- Ability to multitask using different media programs.
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Customer Technical Support Representative with French - Gdańsk, Polska - COGNIZANT TECHNOLOGY SOLUTIONS POLAND SP Z O O
