Customer Service Representative with Danish - Wrocław, Polska - 3M

Job Description

Collaborate with Innovative 3Mers Around the World

Choosing where to start and grow your career has a significant impact on your professional and personal life. Therefore, it's essential to know that the company and its leaders will support and guide you. At 3M, you will join a diverse community of 93,000 curious and creative individuals from across the globe.

The Impact You'll Make in this Role

As a Customer Service Representative, you have a fantastic opportunity to:

• Proactively manage customer relationships and serve as the main point of contact for all queries and issues.
• Handle customer transactions related to order management and resolve any issues efficiently.
• Review and ensure compliance with purchase order requirements and liaise with the business on customer relationship management.
• Prepare and review reports and dashboards, conduct service process analysis, and drive improvements.
• Collaborate with internal teams and stakeholders to ensure service quality and resolve claims.
• Participate in customer meetings to identify areas for improvement.

Your Skills and Expertise

• Bachelor's degree or higher.
• Minimum 3 years of professional experience.
• Proficiency in ERP and CRM systems, with knowledge of SAP and Salesforce desirable.
• English and Danish at minimum C1 level (additional European languages are a plus).

Additional qualifications:

• Highly self-motivated.
• Ability to work in a compliant culture.
• Strong interpersonal and relationship building skills.
• Proactive approach to responsibilities.
• Flexibility and analytical problem-solving skills.

Supporting Your Well-being

3M provides various programs to support your well-being, both physically and financially, including:

• Private medical care.
• Life insurance.
• Retirement scheme.
• Multisport card.
• Global work opportunities.
• Respectful, inclusive, and friendly work environment.
• Professional training and onboarding.
• Support for professional development and certifications.
• Work-life balance initiatives.
• Internal integration events.
• Holiday Bonus.
• Work Your Way policy (office/hybrid/remote).