- Produce quality, relevant documentation, including conceptual overviews, user/administrative guides, use cases, recipes, best practices, APIs, reference material, instructional videos, and release notes.
- Produce, Review, and Publish HOW-TO and Troubleshooting articles for several Appfire Product Knowledge Bases.
- Create content for business users, casual users, administrators, developers, and external Appfire customers.
- Collaborate effectively with teams across the company, such as Support & Sustaining Teams, Product Management Teams, Release Management Teams, Developers, QA, Professional Services and Sales Engineering. Translate verbal and written technical requirements from these stakeholders into documentation.
- Assist engineers, UX designers, and others in drafting user-facing content.
- Work effectively with colleagues around the globe across multiple business units and departments.
- Produce output in multiple formats, Web Content, PDFs, Word Documents, and HTML.
- Independently and efficiently acquire deep, comprehensive expertise in specified areas of the product and an excellent working knowledge of the entire product line.
- Test the procedures that are being documented.
- Learn and follow department procedures for writing, editing, and publishing documentation.
- Participate in the Team's Daily Stand-up meetings and Agile Ceremonies.
- 8+ years' experience managing software documentation.
- 4+ years' experience writing software documentation in an Agile environment.
- Bachelor's Degree in Technical Writing or a Technical Degree (B.E/B.Tech/M.C.A) with a strong inclination towards technical writing.
- Strong commitment to Technical Writing as a career, with experience in professional organizations.
- Knowledge and experience with industry-standard tools for content creation, management, and publishing, including XML editors, content management systems, and video production tools.
- Experience with Confluence and its administrative activities (such as reports, macros, and content publishing).
- Familiarity with the concepts and practice of structured writing, single-sourcing, and minimalist writing.
- Impeccable written and verbal skills in English.
- Experience documenting APIs, SDKs, and other development-driven sources. Sound investigative skills, with the ability to understand the audience's needs and provide the information most important to them.
- Experience documenting APIs and SaaS products.
- Excellent interpersonal skills.
- Pragmatic and bring a relaxed, enthusiastic attitude while dealing with ambiguity in any discipline.
- Ability to work independently with minimal guidance in a fast-paced environment. Excellent time management, prioritization, collaboration, and organizational skills, particularly the ability to effectively manage multiple projects to multiple deadlines simultaneously.
- Creativity, initiative, and acute attention to detail.
- Ability to prepare and conduct interviews (to ask questions and learn from the answers provided by Technical Subject Matter Experts).
- Experience working with the Atlassian product suite (JIRA, Confluence).
- Familiarity with the Agile Process.
- Every Appfire employee is eligible for company equity
- 26 paid days off, regardless of years of experience
- Wellness Days – additional time off each month to recharge and take care of yourself
- Multisport card
- Training- Appfire University
- Indefinite Employment contract from day one, no trial periods
- Private healthcare
- MyBenefit Platform – 150 PLN/month to spend on available shops, restaurants, gyms, etc.
- Home Office allowance – 200 PLN/month to cover your electricity and internet bills
- Lunch Card – 300 PLN/month to spend on groceries/restaurants (excluding alcohol and other excise duties items)
- Life Insurance
- English language courses
Technical Writer - Łódź, Polska - Appfire
Opis
Job Purpose and Overview:
Appfire is looking for a Technical Writer. In this critical role, you will be responsible for researching, authoring, curating, updating, and testing technical documentation and content for one or more Appfire products in a collaborative team setting.
What You Will Do
What We Would Like to See
What We Offer