IS Operations Manager - Krakow
2 tygodnie temu
Job summary
We help industry lead with higher efficiency and cleaner processes Postęp jest podstawą dla Ciebie Twojego zespołu i całego świata Jako światowy lider rynku zapewnimy Ci wszystko czego potrzebujesz aby osiągnąć sukces Nie zawsze będzie to łatwe ponieważ rozwój wymaga determinacji Jednak w ABB nigdy nie będziesz działać w pojedynkę Kieruj tym co napędza świat
This Position Reports To IS Service Owner Reporting Planning Your Role And Responsibilities Mandatory In this role you will have the opportunity to be accountable to deliver and orchestrate the delivery of Information Systems IS service line operations activities Each day you will coordinate with and supervise internal or external third-party supplier resources for the effective delivery and operational performance of the services in scope You will also showcase your expertise by ensuring continuous improvement compliance The work model for the role is Onsite This role is contributing to the IS Services in India Globally You Will Be Mainly Accountable For Fulfilling service requests in agreed Service Level Agreements SLAs collaborating with IS Service Owner defining domain service catalog Reviewing SLAs corresponding service monitoring controlling metrics identifying rightsizing opportunities Dedicating resources monitor problem volumes Root Cause Analysis RCA quality solution timelines following up on potential improvement opportunities Supporting major incident critical situation resolution finding root cause incidents through known errors root cause analysis defining workarounds following up fixing root causes planning problem resolution change implementation Qualifications For The Role Mandatory Master s or Bachelor s Degree in Computer Science Finance Economy related field Minimum 3 years experience managing global application/service implementation projects Proven experience working IT service management concepts ITIL Good organization self-discipline time management decisiveness Fluency English both written spoken essential Strong analytical skills deep understanding overall context business processes technologies Excellent communication interpersonal skills Scrum general Agile knowledge plus Financial planning reporting systems knowledge plus We value people from different backgrounds Could this be your story Apply today visit read more about us learn impact solutions across globe Fraud Warning Any genuine offer from ABB always preceded formal application interview process We never ask money job applicants For current open positions visit career website apply Please refer detailed recruitment fraud caution notice link
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