Nie przyjmujemy już więcej zgłoszeń na to stanowisko
- Administration, support and maintenance of MDM platforms and other centralized management tools and applications.
- Contribute to the improvement of system performance, reliability, end user experience and productivity.
- Maintain standardization and validation of end user computing environments, working with other IT groups as required.
- Ensure service delivery targets and operational requirements are met.
- Research and recommend new efficiencies, technologies, and products to enhance and improve end user computing services.
- Resolving complex technical problems as part of level three end user technical support.
- Identification of operational issues and problems. Break/fix resolution and root cause analysis.
- Support and guidance for lower tier technical teams for continuous improvements of end user computing support services.
- All necessary activities for the success of projects as assigned by management.
- Excellent interpersonal, verbal, and written communication skills.
- Client focused approach to work; excellent customer service skills.
- Excellent problem resolution skills.
- A flexible attitude with respect to work assignments and new learning.
- Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail.
- Willingness to work in a matrix environment and to value the importance of teamwork.
- Proven skills in leadership without authority & basic project management skills.
- Substantial experience and in-depth knowledge in functional area.
- Native language and excellent written and spoken English language skills.
- 3-5+ years of Enterprise desktop support and/or related work experiences.
- Advance experience in systems support and operations, including LAN administration, endpoint support, deployment, and user support.
- Specific advanced experience is required in the following areas: PC Hardware (Intel based equipment) and peripheries; Microsoft operating systems and M365 software; General PC application support; iOS/Android operating systems support and maintenance.
- Experience supporting MacOS and hardware is advantageous.
- Specific experience in managing end points with MDM solutions such as Microsoft Endpoint Manager (Intune), SCCM and/or Jamf (MacOS) is advantageous.
- Specific experience in application packaging and deployment via centralized solutions such as Microsoft Endpoint Manager (Intune) or SCCM is advantageous.
- College/University degree in a relevant technical area (Electrical Engineering, Information Systems, Computer Sciences, Computer Engineering) or equivalent experience.
IT Desktop Engineer - Warszawa, Polska - Parexel
Opis
When our values align, there's no limit to what we can achieve.