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    Product Support Specialist With German And English - Kraków, Polska - Hcl Poland

    Hcl Poland
    Hcl Poland Kraków, Polska

    1 tydzień temu

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    W pełnym wymiarze godzin
    Opis

    About-project : As a Product Support Specialist, you will be responsible for autonomously handling customer queries, end-to-end order management, maintenance and collaborating with different department.

    As an individual contributor, you will be working for German speaking customers.

    responsibilities :
    Managing Order efficiently for faster fulfillment.


    Answering customers queries relater to order or general enquiries over the phone call Managing mailbox efficiently to ensure response to customers within SLA.

    Providing support to Department/Team's Leader in ensuring operational efficiency.


    Building partnerships with process owners within and external to the European Customer & Sales Support Department so that business initiatives are aligned, solutions are optimized and implementation achieves desired outcomes.

    Preparing and delivering reports, recommendations or alternatives for improving processes.

    Providing regular updates of progress to process owners/Customers to ensure an ongoing partnership.

    Keeping up to date standard operating procedures documentation for CSS operations.


    Adheres to and follows Client policies and procedures and applies function related SOX requirements and use tools such as Agile and Oracle.

    requirements-expected : German + English language fluency Bachelor's degree Experience in Customer Service/ Product Support Demonstrates excellent judgment and decision making skills Strong verbal communication and listening skills Demonstrated time management and priority setting skills Ability to simultaneously handle multiple priorities Proactively approaches responsibilities offered : We are one of the fastest growing large tech companies with offices in 60+ countries across the globe and 225,944 employees Our company is extremely diverse with representation of 165 nationalities We offer the opportunity to work with colleagues across the globe We offer a virtual-first work environment, promoting a good work-life balance and flexibility We are invested in your growth, offering learning and career development opportunities at every level to help you find your spark We offer comprehensive benefits for all employees We are a certified great place to work and a top employer in 17 countries, offering a positive work environment that values employee recognition and respect benefits : sharing the costs of sports activities private medical care sharing the costs of professional training & courses life insurance remote work opportunities flexible working time integration events retirement pension plan extra social benefits employee referral program charity initiatives subsidy for glasses christmas and holiday bonuses benefit platform clear career path in a growing multinational organization
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