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Technical Support Engineer - Katowice, Polska - Orbus Software Sp. Z O.o.
Opis
The Orbus Technical Support Engineer team is growing.
We are opening European hub in Katowice, hiring entire new team of six, along the Product Development Team of 30.
As part of our Tech Support team, you will combine an expertise of Azure Cloud and Windows server technologies with excellent written and verbal communication skills to help support our customer base in EMEA and North America and internal customers via email and phone support.
You will be deploying Cloud and On-Premise enterprise applications creating and managing Azure infrastructure.
Working with Azure AD and Office365 administration.
What you will need to be successful:
Note:
We provide full training, a candidate will ideally have some experience with: French Speaking - this role will be working closely with our customers in Europe, written and verbal communication in French is essential.
Windows Server management · Azure Administration & deployment experience SQL Server administration and troubleshooting IIS administration and troubleshooting · Experience working with ticketing/task tracking systems Azure cloud computing The Orbus Technical Support Engineer team is growing.
We are opening European hub in Katowice, hiring entire new team of six, along the Product Development Team of 30.
As part of our Tech Support team, you will combine an expertise of Azure Cloud and Windows server technologies with excellent written and verbal communication skills to help support our customer base in EMEA and North America and internal customers via email and phone support.
You will be deploying Cloud and On-Premise enterprise applications creating and managing Azure infrastructure.
Working with Azure AD and Office365 administration.
,[Manage the incident lifecycle in Zendesk/Service Now , Maintain internal documentation in line with defined processes for the Technical Support Team , Follow departmentally defined processes for collecting customer feedback (such as CSAT), assessing telemetry information, or reporting your activities and outcomes to Orbus Management , Diligently maintain Orbus' CRM and other relevant systems to ensure holistic, accurate information is kept for each of your accounts, following defined processes] Requirements: Additionally: Performance bonus, Private healthcare, Small teams, Free coffee, Bike parking, Free beverages.
