Senior IT Support Specialist - Kraków, Polska - CANPACK

Opis

Key responsibilities:

• Ongoing technical support for end users including senior Executives, as the first and second level of support, in particular:
• Solving hardware and application problems on workstations, video-conferences, TVs, printers, and mobile phones, etc.
• Resolving network-related problems, such as connectivity issues and access to network resources.
• Repair of computer hardware
• Employee training in the use of utility applications operating in the Group
• Preparation of computer equipment for the end user
• Registering and handling service requests with use of ITSM tools
• Collaborating with other IT teams to solve more complex issues.
• Forwarding reports to the Third Support Level
• Implementation of solutions provided by the Third Support Level
• Solving hardware and application problems on servers and network devices
• Introducing changes in the configuration and modernization of elements included in the IT technical infrastructure
• Monitoring and maintaining computer hardware (computers, printers, mobile phones, video conferencing terminals, UPS power supplies) and performing software updates on workstations.
• Acting as the next level of escalation for pending or escalating service calls
• Acting as the primary resource for other IT Support Specialists in respective areas
• Managing of selected IT systems.
• Proposing and implementing technical and process improvements
• Providing opinions on repair, modernization, decommissioning, and procurement of computer hardware and software.
• Creating and updating technical documentation.
• Deepening knowledge of new hardware and application solutions emerging in the IT market.
• Maintaining detailed records of computer equipment and installed software.
• Cooperating with suppliers and service technicians of hardware and software manufacturers regarding service agreements and warranties.
• Project manage retrofits for IT equipment. Participating in other IT projects.
• Working closely with other IT departments.

Expectations:

• Higher education in IT or related field.
• Minimum 5 years of experience in a similar position.
• Very good knowledge of Microsoft operating systems and popular applications/related solutions.
• Familiarity with Microsoft solutions such as Windows 7/10/11, SCCM, and O365 would be an additional advantage.
• Knowledge of Android and iOS systems with MDM technology.
• Familiarity with personal and portable computer architecture
• Familiarity with MTR computer architecture
• Familiarity with enterprise imaging and updating tools
• Basic knowledge of computer networks
• Strong problem-solving skills
• Multitasking ability and working well under time pressure and stress
• Ability to communicate and build strong collaborative relationships with key stakeholders.
• Polish and English language proficiency - minimum B2 level in both speaking and writing, for working with Polish and English-speaking users.
• Familiarity with ITIL

We offer:

• 1-year contract
• An opportunity to work in a successful, internationally growing company
• Real influence on company results and development
• A wonderful and friendly work culture and environment
• Private medical care for your well-being
• Retirement plan, insurance plan, and an attractive annual bonus based on performance
• The possibility of working in a hybrid model: 1/2 day remote work, 3/4 days in the office