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- Caring for the sales development through the implementation of "Order-to-cash" process (starting from the order, through his service; customer claim handling and execution)
- Building and maintaining good relationships with internal and external customers and taking care of them; phone and e-mail contact with customers (update on delivery of products), answering product and service questions, solving logistics issues, participation in global productivity projects
- Cooperation and coordination of operational activities with other departments of the company in terms of customer orders (local Sales and Marketing, Warehouse; Financial Controlling, Planners, Transport Company)
- Processing customer orders in SAP
- Solving the claims of customers
- Create and maintain customer credit and debit notes
- Desired - work experience in customer service
- Fluent Polish , good knowledge of English
- Excel: required
- Advantage: experience in working on SAP system
- Problem-solving oriented
- Attention to detail
- Great organization skills with ability to multi-task
- Excellent interpersonal skills, team spirit
- Employment contract – 6 months fixed term, with possibility of extension (employment by external agency - Grafton)
- Remote Work (in the first weeks, occasional office presence at the Warsaw Office might be required. Office – 10 meters from Metro Rondo Daszyńskiego underground station)
- Work in an international company giving a good opportunity to develop professional and foreign language skills
- Ambitious and motivating challenges
- Great team
Business Care Partner - Warsaw, Polska - StanleyBlack&Decker Polska
Opis
Responsibilities:
Requirements:
We offer:
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