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    Customer Service Specialist with German - Wrocław, Polska - Grafton Recruitment

    Grafton Recruitment
    Grafton Recruitment Wrocław, Polska

    1 tydzień temu

    grafton recruitment background
    W pełnym wymiarze godzin
    Opis
    :

    For our client - one of the top airline companies, we are looking for candidates that would like to join the international team and use their knowledge of German and English in the role of a Customer Service Specialist

    You would be responsible for:

    • Providing friendly customer support through the phone;
    • Answering passengers' queries regarding e.g., rebooking, ticketing;
    • Managing passengers' reservations;
    • Supporting other departments in their activities;

    For other opportunities - additional European languages are welcomed :)

    Requirements:
    • Fluency in English and German or other European language (min. B2/C1);
    • Customer-oriented approach;
    • Strong interpersonal and problem-solving skills;
    • Experience in customer service or similar field;
    Offer:
    • Relocation assistance provided,
    • Benefit package (private medical care, life insurance, Multisport card...),
    • Traveller package, including discounts for flight tickets
    • Implementation training and additional 2 weeks of mentoring,
    • On-site work from Wrocław office from Monday to Friday (8:00am- 4:15pm, 9:00am-5:15pm)
    Skills/ Problem-Solving,Work Under Pressure,Interpersonal Skills,Communication,German,Customer Support,Customer Oriented,English,Dutch
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