- Daily problem resolution related to Nordea Cash Management solutions
- User guidance in Cash Management solutions and promotion of updated services
- Incident handling & pro-active customer communication
- Customer Training in Nordea solutions
- Facilitate smooth file transfers
- Are passionate about customer service and have a positive mindset
- Have excellent team working skills and high level of flexibility
- Large technical interest and problem-solving skills
- Experience in payment and cash management - preferably experience of Nordea Cash Management solutions
- Curious and eager to learn and share new things
- Experience working with corporate customers is an advantage
- Professional communications skills - including professional skills in English & Finnish (C1/C2 level)
- Ability to travel to Finland in order to participate in job training
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Technical Support Specialist with Finnish language - Gdańsk, Polska - Nordea Bank
Opis
Job ID: 22160
We are looking for passionate and customer-centric Technical Support Specialists to strengthen the CM Technical Customer Support team.
This is an opportunity for you to work with dedicated and skilled people in Cash Management and work closely with the largest corporate customers in Nordea, making their experience of Nordea and our services as great as possible.
In Nordea, we know that great customer experiences require a team that leads the way in first-class service and operations. We're more than just a Nordic bank, we're one of the largest employers in Poland. With us, you'll work with skilled, international teams in a bright, modern office. The lively and collaborative atmosphere offers plenty of opportunities to learn and grow as you build your career with us.
About this opportunity
Welcome to the CM Technical Customer Support FI team. We add value by CM Technical Customer Support. We add value by providing technical support to all major corporate clients in the Cash Management solutions and provide payment support to customers in transactions and file transfers. As the Technical Support Specialist with Finnish language, you'll work closely with the large corporate customers in Nordea, guiding them in the Nordea Cash Management solutions, solving issues and working pro-actively to improve the customer experience.
What you'll be doing:
You'll join a vibrant team with passionate, collaborative and positive colleagues that has vast experience of Cash Management and always has the Customers best in mind. The role is based in Gdańsk.
Who you are
Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.
To succeed in this role, we believe that you:
Your experience and background:
If this sounds like you, get in touch
