- Provide comprehensive day-to-day Production Support services, including resolving live incidents and conducting post-resolution problem management activities
- Offer technical expertise in identifying the root cause of major system problems
- Install new software releases provided by vendors and implement locally developed solutions using scripting languages such as Shell, Java, Bash, Python, or Perl
- Support various testing activities related to new implementations
- Collaborate with stakeholders globally and review, design, and re-engineer processes using new technologies to enhance performance
- Design and drive the implementation of service offerings, capability uplifts, and process improvements
- Evaluate, develop, and apply appropriate tools to analyze the architecture
- Participate in validating data, development, implementation, and testing activities
- Perform data analysis of key problem areas to assist in root cause analysis and identify data anomalies
- Contribute productively to team objectives, supporting or leading activities to achieve shared goals
- Experience in Oracle (SQL) queries and optimization, Linux commands, and Bash/Python scripting
- Proficiency in high-frequency change, including the adoption, engineering, and execution of automated CI/CD pipelines
- Strong understanding of technology layers in the application landscape, storage, OS, network, and database
- Demonstrable excellent spoken and written communication skills across global organizations
- Proven triage capability under pressure, with the ability to make strong priority judgments at runtime
- Technical curiosity with a progressive interest in modern engineering disciplines and techniques
- Understanding of customer needs and delivering excellent customer service
- Ability to make prompt and practical business decisions, even in times of ambiguity, considering various perspectives and taking responsibility for outcomes
- Experience in Agile/DevOps environments and assisting in production support
- Experience in Payments
- Stable and long-term cooperation
- Enhance your skills and develop your expertise in the financial industry
- Work on the most strategic projects available in the market
- Define your career roadmap and develop yourself in the best and fastest possible way by delivering strategic projects for different clients of ITDS over several years
- Participate in Social Events, training, and work in an international environment
- Access to attractive Medical Package
- Access to Multisport Program
- Flexible & remote work
Senior Production Engineer - Tarnów, Polska - ITDS
Opis
Join us, and be part of revolutionizing financial technology worldwide
Krakow-based opportunity with the possibility to work 80% remotely
As a Senior Production Engineer, you will be working for our client, a leading financial institution, within the Payments IT department. The Production Support Team is responsible for the technical operations of Global Payments Execution, Messaging & Orchestration, and Sanctions & Investigation services. Operating based on Site Reliability Engineering principles, the team manages a mission-critical environment across various technologies. With a focus on real-time demands, our key business drivers are platform availability and service stability, making this role crucial for maintaining operational excellence.
Your main responsibilities:
You're ideal for this role if you have:
It is a strong plus if you have:
We offer you:
ITDS Business Consultants is involved in many various, innovative and professional IT projects for international companies in the financial industry in Europe. We offer an environment for professional, ambitious, and driven people. The offer includes: