- Provide Tier I support via phone, email, and Zoom for Cisco devices, Nice recording, and voice peripherals
- Manage user phone configurations and basic programming
- Maintain inventories and track accessories deployment
- Assist in troubleshooting headsets for end users
- Understand Cisco Route/Switch Layer 2 and 3 for voice communications
- Participate in BCP planning and testing
- Strong analytical and technical skills
- Hands-on experience with Cisco Call Manager and Unity (Version 11.x and above)
- Knowledge of VMWare and virtualization technology
- Experience with Cisco Unity Connection and UCCX
- Experience with NICE recording and Solar Winds Monitoring
- Understanding of VoIP protocols and related technologies
- Familiarity with server operating systems and storage
- Cisco certifications are a plus
- Remote work option based in Poland
- Full insurance coverage
- Yearly paid vacation and sick leave
- Compensation for training/courses
- Team building events
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Cisco voice engineer - -, Kraków, Polska - FinDev
Opis
We are a small but international company founded by IT engineers. Specializing in developing custom software for large international banks and investment firms.
Job Description:
This role involves providing personalized "white-glove" service to end users of Cisco voice, IPC voice, and Nice recording. Responsibilities include managing user programming for these systems, including on-call monitoring of voice infrastructure. The ideal candidate will have at least 3 years of experience with Cisco Call Manager, Cisco Unity Connection, VMWare, and CIMC.
Responsibilities:
Requirements:
Benefits:
