- Actively manage the processes of Incident and Problem Management across the range of products and services, such that services operate with minimal disruption to the customers and failures are recovered in the shortest possible timeframes.
- Manage Incidents to resolution in distributed environment with involvement of multiple Engineering and Operations Teams in different time zones.
- Identify, resolve and proactively prevent Problems and Incidents.
- Drive RCA to identify root cause and define corrective/preventative action plans (covering people, process and technology elements).
- Track and analyze ticket trends and support statistics to verify against KPIs.
- Actively lead/host Problem Management meetings and MIRs (Major Incident Reviews) with internal and external stakeholders and Senior Leadership Teams to progress and update on Problems.
- Develop and maintain good relationships with internal and external customers by ensuring highest level of service.
- Be available to provide occasional support during remote on-call shifts.
- Strong IT Problem Management experience.
- Experience working within a 24/7 IT operational environment
- Experience working with a variety of stakeholders, most importantly, with Senior/Exec and Director level to influence, challenge and empower for change
- Proven experience delivering continuous service improvements for the business and working towards SLAs (service level agreements) and deadlines
- Previous Enterprise IT experience with knowledge of a broad suite of IT technologies and environments with ability to perform, analyze and present trends/data
- Proactive Problem-solving mindset with ability to quickly identify, understand and provide solutions to complex incidents
- Fluent written and spoken English
- Proficiency in working with ServiceNow, Jira and Confluence
- Competitive compensation (salary, equity and bonuses) and comprehensive benefits designed to foster work-life balance, care for your health, protect your finances and help you save and invest for the future.
- Generous paid time away from work, including flexible time off, holidays and sick time, health and wellness initiatives, and a charitable match program to help you give back to your community.
- Great perks, which vary by location and can be site-specific: employee discounts, transportation reimbursements, subsidized cafes and fitness facilities.
- A flexible, hybrid work environment combining the best of in-office collaboration and community-building along with the benefits of working from home.
-
Incident and Problem Manager
2 dni temu
Xperi Holding Corporation Wrocław, PolskaDescription · Xperi invents, develops and delivers technologies that create extraordinary experiences at home and on the go for millions of people around the world. Powering billions of consumer electronics, connected cars and digital content titles, we make entertainment more i ...
-
Santander Wrocław, Polska W pełnym wymiarze godzinManager Zespołu Zarządzania Utrzymaniem Ciągłości Usług ITCountry: Poland MOC naszej pracy: · kierowanie pracą ambitnego Zespołu Zarządzania Utrzymaniem Ciągłości Usług IT zajmującego się obsługą procesów IT Proces Zarządzania Zmianą, Proces Zarządzania Problemem, Proces Zarzą ...
-
Senior Software Developer
2 dni temu
Cyclad Wrocław, PolskaExpected, Golang, Kubernetes, Docker, CloudOptional, SecurityOperating system, WindowsAbout the project, We're seeking an experienced Software Developer with Golang skills to join the newly created security engineering unit. You'll play a vital role in expanding our services, inc ...
-
Senior Application Consultant Azure
1 dzień temu
Capgemini Polska Wrocław, PolskaExpected, Azure, Windows Server, Java, C#, Cosmos DB, Azure SQL DatabaseOperating system, Windows, LinuxAbout the project, Frequently used technologies:, · •Azure CLI or Azure PowerShell;, · •Windows Server or Linux in the context of the cloud environment (Azure);, · •Java or ...
-
High Severity Incident Manager
1 tydzień temu
Sii Sp. z o.o. Wrocław, PolskaExpected, Microsoft Excel, ServiceNowOptional, ITILAbout the project, We are looking for IT High Severity Incidents Managers who will be responsible for helping business users get the expected help from external vendors. We base our work on the case's severity level and contracte ...
-
Performance Marketer Funnel Hacker
1 tydzień temu
AV Venture Builder Towarowa , Poznań, Polska W pełnym wymiarze godzinPerformance Marketer (6-Figure Funnels Hacker) · Jeśli przeglądasz oferty pracy, niemal zasypiając czytając kolejny opis · "Szukamy doświadczonej i ambitnej osoby... bla bla bla"... · I jeśli szukasz możliwości dołączenia do TOP#1 poznańskich marketerów, którzy tworzą lejki marke ...
-
Hadoop Admin SRE Engineer
6 dni temu
DCV Technologies centrum, Wrocław, Polska W pełnym wymiarze godzinOur client, is a world-leading digital payments network that removes barriers and connects people. · We're urgently seeking a Hadoop Admin/SRE Engineer · Remote, Poland / with occasional visits to the office in Warsaw · Salary range up to 1.250 PLN/day + VAT covered · Responsibi ...
-
Senior DevOps Engineer with Azure
1 dzień temu
Capgemini Polska Wrocław, PolskaExpected, Azure, Java, C#, SQL, Windows Server, LinuxOptional, TerraformOperating system, Windows, LinuxAbout the project, Frequently used technologies:, · •Azure CLI or Azure PowerShell, · •Windows Server or Linux in the context of the cloud environment (Azure), · •Java or C# ...
-
Senior Java Developer
1 tydzień temu
Nokia Wrocław, PolskaExpected, Java, Docker, Kubernetes, Git, JenkinsOptional, OpenStack, Kafka, JavaScriptOperating system, LinuxAbout the project, We are looking for a talented and experienced Senior Java Developer to join our growing team. You will play a key role in designing, developing, and dep ...
-
Technical Project Manager
1 tydzień temu
HireVision centrum, Wrocław, Polska W pełnym wymiarze godzinWelcome to a higher level of recruitment. Quality, professionalism, and efficiency are our promises. · At HireVision, we will find offers tailored for you. Realize your potential and accelerate your career with us · Currently for our client, a leader in digital engineering, we ar ...
-
Fujitsu Technology Solutions Milionowa , Łódź, Polska W pełnym wymiarze godzinWhy to #ShapeYourWorld with Fujitsu? · Want to work with teams who achieve together and with technology that is shaping the way the world learns and lives? Come and #ShapeYourWorld at Fujitsu We are the leading Japanese information and communication technology (ICT) company, offe ...
-
Consultant - Oracle HCM Application
2 dni temu
People More P.S.A. centrum, Wrocław, Polska W pełnym wymiarze godzinHello, · We are called People More because we treat our employees with respect, but also because the projects we work on are for people and should be easy and pleasant to use. We are technological, but we look at the bigger picture :) · People More has been in existence for over ...
-
Senior Service Delivery Manager with German
4 dni temu
HCLTech Opolska , Kraków, Polska W pełnym wymiarze godzinSummary: · In this role you're continuously following latest technological developments in the area of Cloud in combination with Linux OS. Daily tasks consist of design, install, develop, configure and maintain Linux Cloud services according to Client's business needs. Next to th ...
-
Cloud Software Developer
1 tydzień temu
RYANAIR LTD Wrocław, PolskaExpected, Java, Go, AWSOperating system, Windows, macOSAbout the project, We are looking for talented BackEnd developers to join our new digital development team. In this role you will work closely with our development and product team to develop, modify and support our applicati ...
-
Senior ServiceNow Developer
4 dni temu
KPMG -, Wrocław, Polska W pełnym wymiarze godzinKPMG IT Consulting teams provide strategic and operational consulting in area of digital transformation for our clients. Our dedicated ServiceNow Practice delivers professional services for most demanding projects in Poland, Europe and globally. · We are looking for a Senior Serv ...
-
Senior Frontend Developer Vuejs
4 dni temu
Miquido Centrum, Wrocław, Polska W pełnym wymiarze godzinFor our client, a fast-growing startup that is disrupting the travel industry in Italy, Spain, Switzerland, UK and Germany and France -> We are currently looking for a Senior Frontend Developer with · You + Miquido = · Develop front-end solutions (end user-facing and administra ...
-
Senior Business Analyst
2 dni temu
DACl Kołobrzeska , Gdańsk, Polska W pełnym wymiarze godzinWe are a team of engineers & problem solvers who deliver value across areas of Software Development, UX/UI, IoT, Embedded, AI, ML, and Blockchain. At DAC.digital growth and sales is about understanding people and building awareness about how our services can satisfy their needs. ...
-
Senior Mobile Developer
2 dni temu
Sofomo Wrocław, Polska W pełnym wymiarze godzinWhy Sofomo? Sofomo is one of the best places to work for ambitious developers in Poland We're not a typical software house with hundreds of devs with boring maintenance projects. · We're a small family of 50+ experienced and friendly developers. · We work with some of the most in ...
-
DACH IT Manager
1 tydzień temu
Aptean Wroclaw, Polska Employee Regular W pełnym wymiarze godzinOverview · DACH IT-Manager (m/w/d) · Standort: Wroclaw · Als Mitglied des globalen IT-Führungsteams von Aptean spielst du eine zentrale Rolle bei der Bereitstellung erstklassiger IT-Dienstleistungen und -lösungen, die unsere Geschäftsziele unterstützen. Deine Verantwortlichkei ...
-
Vice President, Fund/Client Accounting I
1 tydzień temu
BNY Mellon Wrocław, Polska W pełnym wymiarze godzinBring your ideas. Make history. · BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or ...
Incident and Problem Manager - centrum , Wrocław, Polska - Xperi
4 dni temu
Opis
Xperi invents, develops and delivers technologies that create extraordinary experiences at home and on the go for millions of people around the world. Powering billions of consumer electronics, connected cars and digital content titles, we make entertainment more immersive, driving more intelligent and every interaction seamlessly personalized through our renowned consumer brands: DTS, HD RadioTM, IMAX Enhanced and TiVo.
Xperi (NYSE: XPER) is a publicly traded technology company headquartered in San Jose, CA with over 2,000 employees across North America, Europe and Asia. Come join a thriving team where you can play an integral role in shaping the future of entertainment technology.
What you will get to do:
Who we are looking for:
Life @ Xperi:
At Xperi, we value People, Customers, Performance and Innovation. We are dedicated to creating a workplace where all employees have a voice and sense of belonging, feel safe and valued, and are acknowledged for how their unique differences contribute to organizational culture and business outcomes.
Our employees and their families are important to us, and our comprehensive pay, stock and benefits programs reflect that. Xperi supports personal well-being, builds financial security and enables employees to share in our collective success.
Rewards include:
