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    Quality Assurance Analyst Spanish Speaking - Wioślarska , Warszawa, Polska - Ramp Network Sp. z o.o.

    Ramp Network Sp. z o.o.
    Ramp Network Sp. z o.o. Wioślarska , Warszawa, Polska

    2 dni temu

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    W pełnym wymiarze godzin Obsługa klienta / Wsparcie
    Opis

    Join the Web3 revolution at Ramp

    A few words about us

    At Ramp, we offer a powerful fiat <> crypto toolkit to help anyone - from established names to blockchain innovators - easily onboard their next million users into Web3.

    Our mission is to bridge the gap between today's financial system and the emerging crypto economy. Fueled by our vision, sense of community, and commitment to excellence, we work tirelessly to turn this dream into reality and bring Web3 to the masses.

    From the very beginning, our founders established a purpose-driven organization where high performance, open minds, and teamwork are key. If you want to fast-track your career, grow significantly, and make a meaningful difference, Ramp is the place for you. We have big aspirations and are looking for individuals to join us on our journey to becoming a top Web3 organization.

    What you will be doing

    • Conduct quality audits for customer interactions across different channels such as email, live chat, and social media.
    • Evaluate procedures, policies, and feedback to enhance customer satisfaction.
    • Identify areas for improvement in customer communication, product knowledge, and issue resolution.
    • Analyze key performance indicators to enhance customer support effectiveness.
    • Update training materials for Customer Support Agents to improve their skills in handling interactions and resolving issues.
    • Prepare reports on customer inquiries and issues, and present findings to stakeholders.
    • Supervise chatbot and automation systems to ensure accurate information and tone for customer inquiries.
    • Manage tags to categorize customer issues effectively and generate precise reports.
    • Represent the Customer Support team in cross-team meetings.
    • Support team objectives by undertaking assigned tasks from the supervisor.

    Our toolkit:

    • Slack, Notion, Google Workspace, ClickUp
    • Intercom, internal CRM system

    What you will bring:

    • Prior experience in quality assurance or similar roles in customer support or call center settings, preferably within the technology or fintech industry.
    • Strong analytical skills to identify patterns and trends in call data.
    • Effective interpersonal and communication skills to convey technical concepts to different audiences.
    • Detail-oriented mindset to ensure compliance with policies and procedures.
    • Ability to work both independently and collaboratively in a fast-paced environment.
    • Proficiency in customer support software and ticket management tools like Intercom.
    • Demonstrated ability to multitask and prioritize work efficiently.
    • Patience, empathy, and a genuine commitment to delivering outstanding customer service.
    • Proactive attitude towards professional growth and willingness to take on new challenges.

    Extra points for:

    • Familiarity with blockchain technology, cryptocurrencies, and decentralized finance.
    • Experience or interest in mentoring and supporting fellow team members.

    Our interview process

    • 30 min Discovery Interview with a Talent Partner
    • Home-based task
    • 45 min Final Interview with the Head of Customer Support and CS Team Leader

    What's in it for you?

    Competitive salary

    Equity package: share in our success

    Zero-fee crypto purchases via on-ramp

    7200 PLN gross (Employment contract of Contract of Mandate)

    Health & wellbeing

    Private medical care package

    Gym pass for you and your partner

    Dedicated time off for yearly health check-ups

    Development & Growth

    Self-development and conference budget

    Language lessons

    Internal workshops and activities supporting growth and mental health

    Great working environment

    Modern and comfy office in Warsaw, ideal for collaboration and excellence

    Hybrid working model

    The best equipment and technology for your work

    Regular internal Tech meetups both on-site and online

    Socials

    Enjoy two weekly team lunches on us

    Healthy office snacks and beverages provided daily

    Team social events funded by Ramp

    Our Culture

    Driven by community, purpose, and the ambition to build a sustainable business together

    Our culture fosters high performance, humility, open-mindedness, and collaboration

    We encourage ambition, trust, and empowerment to help you thrive

    Our founder-driven culture is defined by our shared values and behaviors, unique to Ramp

    Discover more about Ramp Recruitment Privacy Policy for data processing procedures.