- Conduct quality audits for customer interactions across different channels such as email, live chat, and social media.
- Evaluate procedures, policies, and feedback to enhance customer satisfaction.
- Identify areas for improvement in customer communication, product knowledge, and issue resolution.
- Analyze key performance indicators to enhance customer support effectiveness.
- Update training materials for Customer Support Agents to improve their skills in handling interactions and resolving issues.
- Prepare reports on customer inquiries and issues, and present findings to stakeholders.
- Supervise chatbot and automation systems to ensure accurate information and tone for customer inquiries.
- Manage tags to categorize customer issues effectively and generate precise reports.
- Represent the Customer Support team in cross-team meetings.
- Support team objectives by undertaking assigned tasks from the supervisor.
- Slack, Notion, Google Workspace, ClickUp
- Intercom, internal CRM system
- Prior experience in quality assurance or similar roles in customer support or call center settings, preferably within the technology or fintech industry.
- Strong analytical skills to identify patterns and trends in call data.
- Effective interpersonal and communication skills to convey technical concepts to different audiences.
- Detail-oriented mindset to ensure compliance with policies and procedures.
- Ability to work both independently and collaboratively in a fast-paced environment.
- Proficiency in customer support software and ticket management tools like Intercom.
- Demonstrated ability to multitask and prioritize work efficiently.
- Patience, empathy, and a genuine commitment to delivering outstanding customer service.
- Proactive attitude towards professional growth and willingness to take on new challenges.
- Familiarity with blockchain technology, cryptocurrencies, and decentralized finance.
- Experience or interest in mentoring and supporting fellow team members.
- 30 min Discovery Interview with a Talent Partner
- Home-based task
- 45 min Final Interview with the Head of Customer Support and CS Team Leader
Quality Assurance Analyst Spanish Speaking - Wioślarska , Warszawa, Polska - Ramp Network Sp. z o.o.
2 dni temu
Opis
Join the Web3 revolution at Ramp
A few words about us
At Ramp, we offer a powerful fiat <> crypto toolkit to help anyone - from established names to blockchain innovators - easily onboard their next million users into Web3.
Our mission is to bridge the gap between today's financial system and the emerging crypto economy. Fueled by our vision, sense of community, and commitment to excellence, we work tirelessly to turn this dream into reality and bring Web3 to the masses.
From the very beginning, our founders established a purpose-driven organization where high performance, open minds, and teamwork are key. If you want to fast-track your career, grow significantly, and make a meaningful difference, Ramp is the place for you. We have big aspirations and are looking for individuals to join us on our journey to becoming a top Web3 organization.
What you will be doing
Our toolkit:
What you will bring:
Extra points for:
Our interview process
What's in it for you?
Competitive salary
Equity package: share in our success
Zero-fee crypto purchases via on-ramp
7200 PLN gross (Employment contract of Contract of Mandate)
Health & wellbeing
Private medical care package
Gym pass for you and your partner
Dedicated time off for yearly health check-ups
Development & Growth
Self-development and conference budget
Language lessons
Internal workshops and activities supporting growth and mental health
Great working environment
Modern and comfy office in Warsaw, ideal for collaboration and excellence
Hybrid working model
The best equipment and technology for your work
Regular internal Tech meetups both on-site and online
Socials
Enjoy two weekly team lunches on us
Healthy office snacks and beverages provided daily
Team social events funded by Ramp
Our Culture
Driven by community, purpose, and the ambition to build a sustainable business together
Our culture fosters high performance, humility, open-mindedness, and collaboration
We encourage ambition, trust, and empowerment to help you thrive
Our founder-driven culture is defined by our shared values and behaviors, unique to Ramp
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