- Act as the primary point of contact offering expert technical support in IT networks and applications to external clinical customers in the healthcare sector.
- Assist customers facing application workflow or technical issues by demonstrating a comprehensive understanding of their clinical processes.
- Utilize troubleshooting techniques to analyze and resolve technical IT network and security issues for customers.
- Analyze, document, and independently resolve technical issues effectively.
- Utilize troubleshooting skills to make necessary content adjustments to customer infrastructure and ensure data integrity.
- Collaborate with other locations, coordinate the local team, and implement required measures alongside the functional lead and/or In-Country manager.
- 3+ years of progressive experience in technical support or administration within software, hardware, networks, databases, and/or desktops.
- Proficiency in Polish AND English (C1 level minimum).
- Additional languages are advantageous: German, French, Spanish, Italian.
- Thorough knowledge of network administration, LAN, WAN protocols (TCP/IP, IPSEC, Firewalls).
- Certifications such as CCNA and/or CCNP from CISCO are beneficial.
- Prior involvement in the healthcare sector.
- Associate Degree in IT or related field; Bachelor's Degree.
- Highly motivated team player with excellent customer service and issue resolution abilities.
- Given the global customer base across different time zones, candidates are required to have flexible working hours (between 7.00 am – 7.00 pm) – schedules are planned in advance, covering a standard 8-hour working day.
- Engaging role in an international corporation with a permanent employment contract and benefits package (e.g., additional vacation days, cafeteria system, medical benefits, employee pension plan, life insurance).
- Option to work remotely, in a hybrid model, or at one of our local offices – applicants should currently be based in Poland.
- Structured onboarding process including tailored training, mentorship in the initial weeks, diverse course options, e-books, and other training resources on a global e-learning platform.
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Technical Support Specialist - -, Szczecin, Polska - Siemens Healthineers
Opis
Technical Support Specialist (m/f/d)
Location: Poland
We at Siemens Healthineers are dedicated to assisting healthcare providers worldwide in thriving in today's ever-changing environment. Our goal is to revolutionize how things are carried out, striving for the best for our team, clients, and ultimately, the well-being of humanity.
While we invest in top-notch medical technologies and services, we go beyond that. We deeply invest in our team members, individuals with a pioneering spirit, unwavering commitment, and strong connections in the industry. As we work towards shaping the future of healthcare, our success hinges on our ability to consistently reinvent ourselves.
Join our Healthineers team
Your responsibilities:
Your qualifications, experience & skills:
What we offer:
If you are interested, please use the designated application button.
