Customer Care Specialist with Bulgarian - Katowice, Polska - SGS

    SGS
    SGS Katowice, Polska

    2 tygodnie temu

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    W pełnym wymiarze godzin
    Opis

    Job Description

    For our OnTrack project we are looking for open-minded, motivated candidates to contribute to our new project scope.

    Main tasks:

  • Providing support to customer inquiries by responding to customer calls, emails and/or chats
  • Analyzing and processing customer claims
  • Ensuring that process workflow is effective and client expectations related to meeting SLA/KPIs are always met
  • Helping to navigate customers through the portal to enable relevant data submission
  • Managing all necessary documents and information received from clients
  • Coordinatng cooperation with inspection centers and/or various SGS departments (if required)

    • Qualifications

    This role is ideal if you have :

  • proficiency in Bulgarian at a minimum B2 level
  • proficiency in English at a minimum B2 level
  • good knowledge of the Microsoft 365 environment and being comfortable in usage of technology tools
  • Ability to multitask and maintain a high level of work organization
  • developed interpersonal skills and customer-oriented attitude
  • analytical skills and an eye for detail and fast learning skills

    • Nice to have:

  • proficiency in additional languages, like Bulgarian, Greek, Romanian, Portuguese, French, Spanish, or Czech