- Defining and setting the direction for the process ensuring the process design, implementation, and operation provide the agreed value across Global IT and DSV business units
- Own ServiceNow backlog with responsibility to manage and prioritize to optimize value for DSV
- Drive Process Communities with key stakeholders across Global IT
- Ensuring that processes are documented, and practitioners trained to work accordingly and efficiently
- Proactively driving process performance management across Global IT using metrics, KPIs, and reporting
- Solid experience with process management on strategic, tactical, and operational levels
- Knowledge and experience with ServiceNow and backlog management
- Experience from an international, large-scale IT organisation
- Stakeholder management skills on several organizational levels including peers, business users, service owners, and executives
- Strong facilitator and communicator capabilities
- A highly motivated self-driven approach with a positive can-do attitude, with the ability to keep a perspective on the bigger picture and necessary details to ensure continuous improvements
- A relevant educational background and certifications combined with practical best practise process experience are a plus
- Proficient skills in English, both writing and speaking
- Employment contract
- Buddy
- Comprehensive onboarding program
- Internal training catalogue and e-learning platform
- Culture of feedback
- Internal transition program
- Scandinavian work culture
- Work-life Harmony
- Sharing the costs of sports activities
- Private medical care
- Sharing the costs of foreign language classes
- Life insurance
- Corporate gym
- Corporate sports team
- Christmas gifts
- Charity initiatives
- Modern & ergonomic eco-office
- Bike parking
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Incident & Problem Global Process Manager - Taśmowa , Warszawa, Polska - DSV ISS
Opis
At DSV ISS we offer local and global IT positions in a rewarding and challenging environment. DSV Global IT is accountable for the strategy, system architecture, development and day-to-day operation & support for our global infrastructure and business applications. At every IT position at DSV ISS you have a real influence and a chance to produce visible results.
Your responsibilities:
Our requirements:
What we offer:
Benefits:
MEET US
DSV is one of the leading companies in the TSL industry (Transport, Forwarding, Logistics). Our headquarters are in Denmark. We provide services for thousands of companies around the world.
DSV includes DSV ISS, DSV Road, DSV Air & Sea and DSV Solutions. The Warsaw-based DSV International Shared Services (DSV ISS) company is developing dynamically. Our vision is to act as a DSV Global Competence Center achieving operational excellence through world-class solutions.
We employ over 1,000 fantastic people and this number is constantly growing. We offer the possibility of gaining global experience thanks to cooperation with clients from all over the world. Imagine you have friends from work who live in over 90 countries
We offer work in such areas as business support, finance, accounting, customs administration, forwarding, transport damage settlement, data analysis and reporting, IT, Compliance and others. We employ both experienced specialists motivated to develop their careers in an international environment as well as young people looking for their first professional experience.
WHY US?
At DSV ISS, you will find everything you need to start your career positively or successfully develop it.
Global Experience
DSV ISS is a strong, global brand that guarantees stability. Working with us is also a truly international experience. Regardless of the position in which you start working at DSV ISS, you will work with people from different countries and use English on a daily basis. It is a fantastic feeling to be part of a global team.
Trust and transparency
We know that a good team, trust and transparency are necessary to be successful and satisfied from work. We value a good atmosphere, support each other, and share all key information so that you fully understand the meaning of your work.
Purpose - perfection
We strive for excellence in everything we do. We have ambitious goals, and we don't give up easily. We are convinced that everyone can become a valued expert.
Development that never ends
We appreciate regular feedback, share knowledge, and learn from each other. We will provide you with a clear career path and assessment process. The best employees participate in the Talent Program or the Manager Program.
Find out more at
