- You will manage escalations as problem owner for all "run" aspects during the product life cycle of Acts as "caretaker" for all end-to-end operation issues
- You will take responsibility for maintaining required operational documentation (Knowledge Database, Docupedia, SLA, CMDB etc)
- You will analyze and communicate KPIs, SAL, SLOs, Service related reporting ( trending), processes and ensure achievement of objectives through appropriate measures together with PSO
- Graduated Degree in related fields
- 2-5 year experience in service management for worldwide IT services
- Strong leadership skills , ability to lead in agile environments
- Problem solving skills (analysis, options, driving decision)
- Technical understanding of Network technologies
- Strong communication and collaboration skills
- Entrepreneurial mindset and ability to combine technical and customers, business views managing key customers expectations
- Open to occasional travels
- Advanced level of English language, German will be a plus
- Employment Contract
- Competitive salary + annual bonus
- Hybrid work with flexible working hours
- Referral Bonus Program
- Copyright costs for IT employees
- Complex environment of working, professional support and possibility to share knowledge and best practices
- Ongoing development opportunities in a multinational environment
- Broad access to professional trainings (incl. language courses), conferences and webinars
- Private medical care and life insurance
- Cafeteria System with multiple benefits (incl. MultiSport, shopping vouchers, cinema tickets, etc.)
- Prepaid Lunch Card
- Number of benefits for families (for instance summer camps for kids)
- Non-working days on the 24th and 31st of December
- Discounts for Bosch products
-
IT Service Manager
2 dni temu
Bosch Group Łódź, Polska W pełnym wymiarze godzinJob Description · As the Global Operations Center Service Manager you will be accountable for the entire life-cycle of one or more PSO E2E Operation and Support Services composed by delivering the operational portfolio under your responsibility as well as the commercial success a ...
-
Senior Finance Manager, Global Business Services
1 tydzień temu
McCormick & Company Łódź, PolskaSenior Finance Manager Global Business Services · Lodz, Poland · Position Overview · The Senior Finance Manager is a key business partner helping to support the GBS function. This position provides reporting and analysis to further the functional leadership's understanding of act ...
-
Philips Łódź, Polska W pełnym wymiarze godzinJob Title · Global Supplier Account Manager for Service, Repair and Installations (Junior)Job Description · In this role, you have the opportunity to help drive strategic impact in a procurement category closely connected with our overall sustainability and circularity ambitions. ...
-
Order Management Trainee
1 dzień temu
Solar Danmark A/S Łódź, PolskaAre you an enthusiastic driven individual who feels comfortable working in a fast-paced multinational environment? Would you like to solve unexpected issues connected with material planning & procurement? If your answer is yes and you would like to gain some knowledge in the fiel ...
-
Graduate Area Manager
1 godzina temu
Amazon Fulfillment Poland sp. z o.o. Łódź, Polska W pełnym wymiarze godzinDołączając do firmy Amazon, osoba na stanowisku Area Manager, zdobywa doświadczenie w prowadzeniu dużego i zróżnicowanego zespołu, co pozwala jej zapewnić, że obszar jej działalności jest w stanie dotrzymać kroku wymaganiom. W tej praktycznej roli poznaje złożoność operacji w glo ...
-
Key Account Manager
6 dni temu
IntRec Łódź, PolskaIntRec is an innovative global employee recruitment assessment service provider with operations currently in Poland, the United Kingdom, and Spain. · Świetnie odnajdujesz się w kontakcie z partnerami biznesowymi? Chcesz być członkiem wyjątkowego zespołu, którego członków łączy p ...
-
Graduate Area Manager
6 dni temu
Amazon Lodz, Polska· Dołączając do firmy Amazon, osoba na stanowisku Area Manager, zdobywa doświadczenie w prowadzeniu dużego i zróżnicowanego zespołu, co pozwala jej zapewnić, że obszar jej działalności jest w stanie dotrzymać kroku wymaganiom. W tej praktycznej roli poznaje złożoność operacji w ...
-
Service Quality Coordinator – Fintech
1 dzień temu
Incubly SpÓŁka Z OgraniczonĄ OdpowiedzialnoŚciĄ Łódź, Polska W pełnym wymiarze godzinTechnologies-expected : Jira Confluence Datadog k8s about-project : We are currently working with a French company which is a leader in security and infrastructure solutions for cryptocurrencies and blockchain applications. · It has a team of more than 400 professionals developin ...
-
Business Analyst
5 godzin temu
Experis Manpower Group -, Łódź, Polska W pełnym wymiarze godzinBUSINESS ANALYST · Hybrid work -> Gdynia / Gdańsk / Warsaw / Łódź · B2B via Experis · Responsibilities: · The mail goal is to establish clear guidelines and procedures that address key aspects of DORA, including: · Governance and oversight of digital operational resilience. · Id ...
-
Service Desk Team Leader
1 dzień temu
Stretto Sp. Z O.o. Łódź, Polska W pełnym wymiarze godzinAbout-project : A service desk lead support position that is responsible for effective lead support, professional installation/configuration, operation, and maintenance of systems/applications/services within Stretto's user eco system. · This position will champion Stretto's Inci ...
-
Service Quality Coordinator – Fintech
4 dni temu
Incubly SpÓŁka Z OgraniczonĄ OdpowiedzialnoŚciĄ Łódź, Polska W pełnym wymiarze godzinService Quality Coordinator – Fin Tech / Crypto Miejsce pracy: Łódź Technologies we use Expected Jira Confluence Datadog k8s About the project We are currently working with a French company which is a leader in security and infrastructure solutions for cryptocurrencies and blockc ...
-
Senior SAP PP Consultant PTM Lead
3 dni temu
Experis Manpower Group -, Łódź, Polska W pełnym wymiarze godzinRequired Skills : · Should have good knowledge and experience in SAP PTM (Plan To Manufacture) · Review, analyze, and evaluate as-is business processes within the PTM work stream. · Configure and maintain the relevant SAP S/4HANA components including but not limited to Production ...
-
Senior Servicenow Developer
5 dni temu
Kpmg Łódź, Polska W pełnym wymiarze godzinSenior Service Now Developer Miejsce pracy: Łódź Technologies we use Expected Service Now Java Script Glide API HTML CSS XML Angular JS RESTful API About the project KPMG IT Consulting teams provide strategic and operational consulting in area of digital transformation for our cl ...
-
Associate Engineer
21 godzin temu
Harman Connected Services Łódź, Polska W pełnym wymiarze godzinAbout the Role: The Hardware Support Engineer is responsible for managing our hardware resources and maintaining our vehicle fleet. · This role encompasses a wide range of tasks from soldering and inventory management to ensuring our vehicles are serviced and maintained. · Workin ...
-
ERP Processes Change Specialist
5 dni temu
Circle K Business Centre -, Łodź, Polska W pełnym wymiarze godzinCircle K Business Centre is a shared service center which supports Circle K through a wide range of services within Information Technologies, Finance & Control, Human Resources, Transport Fuel and Customer Service. · Circle K is one of the world's leading convenience and fuel ret ...
-
Robert Bosch Sp. Z O.o. Łódź, Polska W pełnym wymiarze godzinLocation Infrastructure Technical Rollout Lead (LIS Tech Lead) Miejsce pracy: Łódź Technologies we use Optional CMDB FNT ESP ITIL Operating system Windows About the project As the Technical Lead for Bosch Locations (outside Global or Regional Data Centers), you will ensure standa ...
-
Servicenow Itsm Architect
4 dni temu
Robert Bosch Sp. Z O.o. Łódź, Polska W pełnym wymiarze godzinService Now ITSM Architect Miejsce pracy: Łódź Technologies we use Operating system Windows Your responsibilities Model, develop and document robust solutions, focusing on IT Service Management (ITSM) component utilizing Service Now platform Ability to develop data modeling and d ...
-
Senior Developer @
1 tydzień temu
First Derivative Łódź, Polska W pełnym wymiarze godzinAt First Derivative, we are a leading provider of products and consulting services. · With over 3000 passionate minds across the globe, we offer our clients the full spectrum of expertise – from advisory and design to implementation, build, and ongoing managed services. · In 2020 ...
-
Service Desk Team Leader @
1 tydzień temu
Stretto Łódź, Polska W pełnym wymiarze godzin10+ years previous experience with Service Desk Support or Equivalent Professional Experience Previous leadership experience BA in Computer Science ITIL or similar certification preferred JAMF experience a plus Familiar with standard IT department concepts, practices, and procedu ...
-
It Infrastructure Specialist
4 dni temu
Robert Bosch Sp. Z O.o. Łódź, Polska W pełnym wymiarze godzinIT Infrastructure Specialist (Linux) Miejsce pracy: Łódź Technologies we use Operating system Windows Linux Your responsibilities Solving, escalating and tracking of system incidents according to the defined Service Levels Analyzing, assessing and investigating alerts, warnings a ...
IT Service Manager - Łódź, Polska - Bosch
Opis
Job Description
As the Global Operations Center Service Manager you will be accountable for the entire life-cycle of one or more PSO E2E Operation and Support Services composed by delivering the operational portfolio under your responsibility as well as the commercial success and KPI's our customers. In this position you also will play an essential role in PSO relations by providing efficient problem solving and building lasting relationships.
Your responsibilities:
Qualifications
Additional Information
Benefits:
We would like to offer you number of amenities for you and your loved ones
Work #LikeABosch:
Grow #LikeABosch:
Live #LikeABosch: