It Support Specialist - Kraków, Polska - Canpack Group

Opis

Technologies-expected : 0365 Android i OS ITIL ITSM about-project : As the IT Support Specialist, you will be, providing support for end-users of software and hardware used at CANPACK Group.

responsibilities :

Ongoing technical support for end users, as the first and second level of support, in particular: Solving hardware and application problems on workstations, video-conferences, TVs, printers, and mobile phones, etc.

Resolving network-related problems, such as connectivity issues and access to network resources Repair of computer hardware Employee training in the use of utility applications operating in the Group Preparation of computer equipment for the end user Registering and handling service requests with use of ITSM tools Collaborating with other IT teams to solve more complex issues Forwarding reports to the Third Support Level Implementation of solutions provided by the Third Support Level Introducing changes in the configuration and modernization of elements included in the IT technical infrastructure Monitoring and maintaining computer hardware (computers, printers, mobile phones, video conferencing terminals, UPS power supplies) and performing software updates on workstations Acting as the next level of escalation for pending or escalating service calls Providing opinions on repair, modernization, decommissioning, and procurement of computer hardware and software Creating and updating technical documentation Deepening knowledge of new hardware and application solutions emerging in the IT market Maintaining detailed records of computer equipment and installed software Cooperating with suppliers and service technicians of hardware and software manufacturers regarding service agreements and warranties Participating in IT projects Working closely with other IT departments requirements-expected : Higher education in IT or related field Minimum 1-2 years of experience in a similar position Very good knowledge of Microsoft operating systems and popular applications/related solutions Familiarity with Microsoft solutions such as Windows 7/10/11, SCCM, and O365 would be an additional advantage Knowledge of Android and i OS systems with MDM technology Familiarity with personal and portable computer architecture Basic knowledge of computer networks Strong problem-solving skills Multitasking ability and working well under time pressure and stress For working with Polish and English-speaking users, Polish and English language proficiency - minimum B2 level in both speaking and writing.

offered : 1-year contract An opportunity to work in a successful, internationally growing company Real influence on company results and development A wonderful and friendly work culture and environment Private medical care for your well-being Retirement plan, insurance plan, and an attractive annual bonus based on performance The possibility of working in a hybrid model: 1/2 day remote work, 3/4 days in the office benefits : private medical care sharing the costs of foreign language classes sharing the costs of professional training & courses life insurance remote work opportunities flexible working time retirement pension plan corporate library no dress code coffee / tea parking space for employees leisure zone extra social benefits charity initiatives