Ismail Abdul Karim

Motivated and resourceful IT professional with expertise in technical support, negotiation, and customer service. Experienced in repairing and maintaining computers, laptops, and other IT equipment. Skilled in troubleshooting and providing hardware and software recommendations. Adept at finding and sourcing computer parts and negotiating prices. Proficient in operating systems and collaborative problem-solving.

I have diverse work experience in different industries. I have worked as an IT technician, a worker in a lighting production company, and a peer tutor. In my role as an IT technician, I gained technical knowledge and customer service skills by repairing and maintaining computers and assisting customers with technical issues. I have also contributed to the development of customer service strategies and initiatives to improve customer satisfaction and retention. In their role as a worker in a lighting production company, I have gained experience in assembling chandeliers and other lighting products according to established specifications and quality standards. Finally, as a peer tutor, I have developed customized learning plans and provided one-on-one tutoring sessions to students in physics, mathematics, and other IT-related topics.

Based on the information provided, you completed your high school education in Ghana, where you studied Technical Science for three years from 2014 to 2017. After completing your high school education, you pursued a degree in Mechatronics Engineering at KTO Karatay University in Turkey, starting in 2019. During your studies at the university, you were selected to participate in the Erasmus program, which is a European Union student exchange program that allows students to study and gain cultural experience in a different country. This opportunity provided you with exposure to new cultures, ways of learning, and knowledge in your field of study while studying at a different university abroad. Overall, your educational background includes a foundation in Technical Science and Mechatronics Engineering, with international exposure through the Erasmus program, which will undoubtedly provide you with a unique perspective and set of skills as you pursue your future career.