Alessandro Bacuzzi

People-focused Team Leader with strong experience in Shared Services, BPO environments, and customer-facing operations. Proven success leading Italian–English bilingual teams delivering high-quality service, process improvements, and operational stability. Skilled in stakeholder management, performance optimization, team development, and driving continuous improvement.

Well-suited for Team Leader, Operations Supervisor, Billing/Finance TL, Customer Operations TL, and Service Delivery roles

CORE COMPETENCIES: 

• Team Leadership & Performance Coaching
• Multilingual Service Delivery (Italian–English)
• KPI/SLA Management & Quality Assurance
• Stakeholder & Client Relationship Management
• Process Optimization & Continuous Improvement
• Workload Planning & Shift Scheduling
• Escalation Handling & Problem-Solving
• Recruitment, Training & Staff Development
• Reporting, Governance & Documentation
• SSC/BPO Operations & Customer Excellence

Technical Geometer Diploma