Aktualne oferty pracy związane z IT Service Desk Lead - Warsaw, Mazowieckie - Korn Ferry

  • Tylko dla zarejestrowanych użytkowników Warsaw, Mazowieckie

    We are looking for a IT Service Desk Team Lead to take on a key role in leading a IT support team. · This person will act not only as a leader and mentor but also as a hands-on contributor - staying close to technology and end-users while supporting the Service Desk Director in d ...

  • IT Operations Manager

    3 tygodnie temu

    Tylko dla zarejestrowanych użytkowników Warsaw, Mazowieckie

    Job summary · A Global Service Desk Manager will lead the delivery of 24/7 customer-centric IT support through a global multi-channel service desk. This role ensures seamless service delivery by managing a team of time zone managers and driving the adoption of digital self-servic ...

  • Tylko dla zarejestrowanych użytkowników Warsaw, Mazowieckie

    +Join Our Team: Patient Service Manager – American Medical Centers Warsaw · American Medical Centers Warsaw is looking for a Patient Service Manager to lead front-desk operations, coordinate patient services, and ensure excellence in every patient interaction. · +Polish – mandato ...

  • Tylko dla zarejestrowanych użytkowników Warsaw W pełnym wymiarze godzin

    We are looking for tenacious, motivated, resilient individuals with a competitive mindset to build a diverse and delivering pipeline of Small-to-Medium-Sized Enterprises (SME), Corporate, and Blue-Chip clients. As a global leader in commercial payments that powers international b ...

  • Tylko dla zarejestrowanych użytkowników Warsaw, Poland

    +Job summary · We are supporting a leading international financial services organization in their search for a Head of Product Control to join their team in Warsaw. The organization is recognized for its commitment to operational excellence, innovation and professional developmen ...

  • Tylko dla zarejestrowanych użytkowników Warszawa

    The Welcome Desk Host is a key member of the Corporate Real Estate (CRE) team responsible for delivering an exceptional experience to all employees and visitors. · * Serve as the first point of contact at the office creating a positive and inclusive first impression* Welcome empl ...

  • Tylko dla zarejestrowanych użytkowników Warsaw Metropolitan Area

    +We are seeking a skilled and motivated Ticket Management Performance Manager to drive excellence in our ticket management operations, primarily focused in EMEA. · +7+ years of experience in facilities management or help desk operations, with a focus on global process standardiza ...

  • Atlassian Engineer

    1 miesiąc temu

    Tylko dla zarejestrowanych użytkowników Warsaw, Mazowieckie

    The role of Atlassian Engineer focuses on leading the technical migration of Atlassian Data Center products to Atlassian Cloud Enterprise, ensuring that IT transformations deliver value seamlessly across the organization. · ...

  • Test Expert

    6 dni temu

    Tylko dla zarejestrowanych użytkowników Warsaw, Mazowieckie

    Designs and documents test cases for software systems. Executes exploratory test sessions. Reports Test results and found defects. · ...

  • Business Developer

    1 tydzień temu

    Tylko dla zarejestrowanych użytkowników Warsaw W pełnym wymiarze godzin

    We're one of the fastest-growing FinTechs worldwide. Our success is built on our proven model of nurturing talent and offering clear, accelerated career progression: Fast-Track to Sales Management (Head of Desk): Join a career track where a typical promotion occurs within your fi ...

  • FX Sales Associate

    1 tydzień temu

    Tylko dla zarejestrowanych użytkowników Warsaw W pełnym wymiarze godzin

    Ebury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions. Joining Ebury means becoming part of a collaborative and innovative environment where your contributions are valued. You'll play ...

  • Tylko dla zarejestrowanych użytkowników Warszawa, Świętokrzyskie

    We are looking for a Service Desk Specialist who will be responsible for supporting end users in case of appearing IT issues or standard requests according to defined processes. · Provide support to end users through all appropriate channels,Interact with other support groups in ...

  • Tylko dla zarejestrowanych użytkowników Warsaw, Mazowieckie

    As a global leader in facilities services we connect people and places to make the world work better., · ,Whether directly or indirectly, you'll play a vital role in supporting our placemakers in delivering exceptional workplace experiences for our customers. ...

  • Tylko dla zarejestrowanych użytkowników Warsaw W pełnym wymiarze godzin

    We are looking for a Business Analyst with deep knowledge of financial products management in Murex. · The candidate will be in charge of validating the official results of our bank client and the main usages and functionalities of the system, coordinating validations with final ...

  • Tylko dla zarejestrowanych użytkowników Warsaw, Mazowieckie

    The Welcome Desk Host is a key member of the Corporate Real Estate (CRE) team, responsible for delivering an exceptional experience to all employees and visitors. As a representative of Equinix and the CRE organization, the host plays a vital role in fostering a welcoming, profes ...

  • Tylko dla zarejestrowanych użytkowników Warsaw W pełnym wymiarze godzin

    This is your chance to innovate, influence, and make an impact in the most global financial institution. · ...

  • Tylko dla zarejestrowanych użytkowników Warsaw W pełnym wymiarze godzin

    Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Securities & Derivatives Team. · ...

  • Tylko dla zarejestrowanych użytkowników Warsaw W pełnym wymiarze godzin

    We are looking for a Site Reliability Engineer to join our team in Warsaw. The successful candidate will be responsible for managing an incoming queue of cases and working with other Service Center functions and stakeholders to resolve long running incidents. · ...

  • Tylko dla zarejestrowanych użytkowników Warsaw W pełnym wymiarze godzin 120 000 zł - 160 000 zł (PLN)

    +The IFS Site Reliability Engineer role handles multiple aspects of incident, service request, problem and change management. The selected individual will be a senior part of the organisation and provide mentoring and examples of good practice to the more junior members of the te ...

  • Tylko dla zarejestrowanych użytkowników Warsaw W pełnym wymiarze godzin 120 000 zł - 160 000 zł (PLN)

    The IFS Site Reliability Engineer role exists within the global Unified Support organization and handles multiple aspects of incident management. · Responsibilities include managing an incoming queue of cases within SLA targets. · Performing triage to assess and correctly route i ...

  • Tylko dla zarejestrowanych użytkowników Warsaw W pełnym wymiarze godzin

    We're JLL. We're a professional services and investment management firm specializing in real estate. · We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate. · At JLL you'll have a chance to innovate with the world's lead ...

  • IT Service Desk Lead - Warsaw, Mazowieckie - Korn Ferry

    Korn Ferry
    Korn Ferry Warsaw, Mazowieckie

    2 miesiące temu

    Opis

    We are partnering with a well-established international financial institution to recruit an
    IT Service Desk Lead
    for their growing Warsaw office. The organization is recognized for its resilience, innovation, and commitment to financial integrity. Their Warsaw hub plays a strategic role in supporting global technology operations and fosters a culture of collaboration, transparency, and continuous improvement.

    As IT Service Desk Lead, you will be responsible for overseeing the daily operations of the IT Service Desk team, ensuring timely and effective resolution of technical issues, and delivering exceptional support to end users. This is a hands-on leadership role that combines technical expertise with people management and process improvement.

    Key responsibilities include:

    • Leading and mentoring a team of Service Desk Analysts.
    • Managing shift coverage to ensure consistent support availability.
    • Monitoring ticket queues and ensuring SLAs are met.
    • Acting as the primary point of contact for high-priority incidents.
    • Escalating unresolved issues to appropriate IT teams.
    • Maintaining documentation of procedures, FAQs, and troubleshooting guides.
    • Promoting a customer-first culture and ensuring high levels of user satisfaction.
    • Analyzing service desk metrics and identifying areas for improvement.
    • Implementing best practices for incident, request, and problem management.
    • Providing hands-on support for hardware, software, and network issues.
    • Supporting onboarding/offboarding processes and remote user connectivity.

    The ideal candidate will bring:

    • A bachelor's degree in Information Technology, Computer Science, or a related field.
    • 3 - 5 years of experience in IT support, including 1–2 years in a leadership role.
    • Strong knowledge of ITSM tools (e.g., ServiceNow, Jira Service Desk).
    • Familiarity with Windows/Mac OS, Active Directory, Office 365, and remote support tools.
    • Excellent communication, problem-solving, and organizational skills.
    • ITIL certification is a plus.

    This is a confidential search. If you are a service-oriented IT leader with a passion for team development and operational excellence, we encourage you to apply and explore this exciting opportunity.


Miejsca pracy
>
Warsaw